Field Service Account Manager

2 weeks ago

Phoenix, United States Runbeck Election Services, Inc. Full time

Job Type Full-time, Contract, TemporaryDescriptionJob Title: Field Service Account ManagerFLSA Status: ExemptSalary: $55,000 Starting Salary + BenefitsLocation: Arizona Position Type: Contract to HireAbout Us: Runbeck Election Services, Inc. has been an active participant in the growth and modernization of the electoral process over the last 50 years. From supporting a few Arizona counties to now offering tailored electoral services for over 100 counties, our trailblazing mindset has enabled us to comprehensively support democracy across the United States. Our 163,000 sq. ft. Phoenix, Arizona-based hub is the epicenter of our company's expertise and innovation - where our dedicated team ensures every aspect of our technology and services is perfected. While our headquarters are based in Arizona, our team is strategically spread out across the country to actively support our election partners.Summary: To oversee a portfolio of assigned customers, develop new business from existing clients, and actively maintain a high quality of service and support. This position will answer client queries and identify new business opportunities among existing customers. Collaborate with our sales team while keeping our clients satisfied and engaged with our products and services.Responsibilities:Serve as the lead point of contact for assigned customer accountsAbility to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skillsImplementation and configuration of proprietary software and hardwareOnsite installations, process development, and customer trainingEnsure the timely and successful delivery of our products, solutions, and services according to customer needs and objectivesDevelop new business with existing clients and identify areas of improvement within the customer environmentCollaborate with the sales team to identify and grow opportunities within the territoryDocument customer equipment and usageDemonstrate professionalism when representing the company in all communications with internal and external customers and vendorsAttention to detail and the ability to work independentlyTroubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person)Track customer calls and create required reportsFollows all company policies and proceduresCoordinate job/equipment flow and schedule with team and customersComplete and demonstrate a full understanding of ongoing training concepts and applicationsIn addition to the essential functions and responsibilities listed above, all positions are also responsible for: Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis and performing all work-related tasks in a manner that is in compliance with all Company policies and procedures. RequirementsKey Requirements:Trade or Technical school certification/diploma or equivalent work experienceExperience with software-related applications, MS Office Suite products, and other Commercial Off Shelf (COTS) productsExperience delivering client-focused solutions to customer needsListening, negotiating, and presentation abilities with strong verbal and written communication skillsEffectively communicate technical ideas and processesUnderstanding of physical electrical wiring and mechanical applicationsExcellent attention to detail, organizational skills, and meets deadlinesStrong interpersonal and customer contact skillsStrong written/verbal communication skills; good math skillsDemonstrates computer skills and aptitude; Microsoft Office preferredEffectively sets prioritiesAbility to track and report on opportunities for improvement and successListening effectively when others are speakingCredible, responsive team-playerAbility to perform and retain various skill-related tasks, training, and operations21 years of age (minimum)Overnight travel required with multi-customer visits across the USAdditional Information: We are proud to offer a robust benefits package well-suited to our rockstar team of election heroesUnlimited PTOMajor Medical InsuranceDental InsuranceVision InsuranceBasic and Voluntary Life InsuranceShort- and Long-Term Disability InsuranceAccident InsuranceCritical Illness InsuranceHospital IndemnityEmployee Assistance Program (EAP)IDShield/Legal ShieldPet Insurance401K MatchingTuition ReimbursementWork Authorization:Must be authorized to work in the US for any employer*** This is a safety-sensitive position that involves tasks critical to the safety of individuals, others, and the secure operation of company facilities. As part of the hiring process, candidates must undergo a pre-employment drug screening. A clear drug screening result is a condition of employment, and any positive result may disqualify the candidate from consideration. ***Salary Description $55,000 Starting Salary + Benefits

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