Front Desk Agent

3 weeks ago


Kennedy Space Center, United States Stanford Hotel Group Full time

** Front Desk Agent**

**Job Category****:** Front Office **Requisition Number****:** FRONT04945 Showing 1 location **Job Details**

**Description**

*Must successfully pass pre-employment screening, including a credit check.*

- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

- Check departing guests out of the hotel as per hotel procedures.

- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

- Resolve guest problems and complaints.

- Sell guest rooms, food & beverage outlets and seasonal hotel promotions.

- Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.

- Post charges to individual room or master account.

- Complete tasks on daily checklist.

- Communicate with other hotel departments to maintain a high level of guest satisfaction.

- Adhere to guest safe deposit box procedures.

- Adhere to policies regarding handling of employees cash bank.

- Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.

- Sell Marriott Rewards Program to guests.

- Process mail, messages, faxes and packages.

- Responsible for knowledge of groups and functions in the Hotel on a daily basis.

- Notify management of any pertinent information related to shift activities.

- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

- Be a Team Player and encourage the teamwork attitude among staff.

- Attends department and inter-departmental meetings.

- Notify management of any pertinent information related to shift activities.

- Be knowledgeable in all hotel emergency procedures.

- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

- Ensures total guest satisfaction.

- Follow supervisors instructions and performs other duties as directed or assigned.

**Qualifications**

**Skills**

**Required**

**Decision Making** *Intermediate* **Conflict Resolution** *Expert* **Behaviors**

**Required**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Required**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Experience**

**Required**

**1 year:** Customer Service Experience

**Licenses & Certifications**


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