Client Advisor

1 month ago

Costa Mesa, United States Tourneau|Bucherer Full time

Job Title: Client Advisor

Reports to: Store Director

Division: Retail, Rolex Boutique

Overview:

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well-lit stores.

It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

Essential Job Responsibilities:

Ensure an outstanding client experience

  • Work to create a positive, inviting and elevated environment for the discerning client.
  • Be enthusiastic and knowledgeable of the brand's unique heritage, the range of products, and specific product attributes and availability.
  • Greet the client when they enter the store, listen to their needs and ask discovery questions.
  • Educate and inform the client based on their needs, building trust and developing a long-term client relationship.
  • Responsible for implementing brand strategies and guidelines.
  • Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
  • In the event that the client contact results in a sale, efficiently close and process the sale:
    • Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable
    • Complete warranty information
    • Ensure sizing, cleaning and setting of the watch
    • If required, gift-wrap and prepare for shipment
    • Follow-up with client on purchase
  • Obtain client information utilizing the CRM system to build an on-going relationship.
  • Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
Meeting or exceeding sales objectives
  • At a minimum, must meet sales objectives for any given month, quarter and year.
  • Clearly understand daily sales objective and how it relates to weekly and monthly targets.
  • Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
Other
  • Strictly adhere to all store security procedures.
  • Set-up cases and windows.
  • Respect other Client Advisors fostering an environment of support and collaboration.
  • Adhere to the company dress code policy.
  • Work with team members to ensure the store is at all times clean and attractive.
  • Attendance is a crucial part of performance. Be on time.
  • Help set-up or close store depending upon shift.
Brand Responsibility
  • Ensure appropriate visual merchandising of all products in the store.
  • Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).
  • Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau Bucherer.
  • Embrace and execute the selling and service experience to brand and Tourneau Bucherer standards.
Requirements
  • A passion for building clientele and selling.
  • Demonstrate an exemplary level of integrity and professionalism at all times.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Meet and exceed company assigned goals, metrics and objectives.


SALARY: $20-25.00 per hour plus commission

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

  • Client Advisor

    2 months ago

    Costa Mesa, California, United States Richemont Americas Full time

    Reference Code: Client Advisor - Costa Mesa Costa Mesa, CA, US Permanent Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push...

  • Temporary Client Advisor

    2 months ago

    Costa Mesa, United States FERRAGAMO USA INC Full time

    Job DescriptionJob DescriptionOUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITYSalvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian...

  • Client Advisor, South Coast Plaza

    3 months ago

    Costa Mesa, United States Tourneau|Bucherer Full time

    Job Title: Client Advisor Reports to: Store Director Division: Retail, Multi-brand OVERVIEW The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated...

  • Client Advisor, South Coast Plaza

    2 months ago

    Costa Mesa, United States AMIRI Full time

    Purpose & Objective AMIRI is looking for an enthusiastic Client Advisor to join the Company's South Coast Plaza location! The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as...

  • Client Advisor, Full Time

    3 months ago

    Costa Mesa, United States FERRAGAMO USA INC Full time

    Job DescriptionJob DescriptionOUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITYSalvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian...

  • Client Advisor

    2 weeks ago

    Costa Mesa, United States Richemont Full time

    At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered,...

  • Client Advisor

    2 months ago

    Costa Mesa, United States Richemont Full time

    At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered,...

  • Client Advisor

    5 days ago

    Costa Mesa, United States Richemont Full time

    At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered,...

  • Client Advisor

    2 months ago

    Costa Mesa, United States Tourneau|Bucherer Full time

    JOB PROFILE Job Title: Client Advisor Reports to: Store Director, Boutique Manager Division: Retail, Brand Boutique OVERVIEW The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is...

  • Client Advisor

    3 days ago

    Costa Mesa, United States Brunello Cucinelli USA Full time

    About us: "Those who work with us take part in the companys life. Everybody knows that their work is an indispensable contribution to our shared growth " Brunello Cucinelli Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the...

  • Client Advisor

    3 months ago

    Costa Mesa, United States Brunello Cucinelli Full time

    About us:"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "– Brunello CucinelliBrunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the...

  • Client Advisor

    3 months ago

    Costa Mesa, United States Brunello Cucinelli Full time

    About us:"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "– Brunello CucinelliBrunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the...

  • Client Advisor

    1 day ago

    Costa Mesa, United States Brunello Cucinelli Full time

    About us:"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "– Brunello CucinelliBrunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the...

  • Client Advisor

    24 hours ago

    Costa Mesa, United States Brunello Cucinelli Full time

    About us:"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "– Brunello CucinelliBrunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the...

  • Client Advisor

    7 hours ago

    Costa Mesa, United States Brunello Cucinelli USA Full time

    About us: "Those who work with us take part in the companys life. Everybody knows that their work is an indispensable contribution to our shared growth " Brunello Cucinelli Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the...

  • Client Advisor- Costa Mesa, CA

    3 weeks ago

    Costa Mesa, United States Fendi Italia Srl Full time

    Reference: Reference: FEND03617 Job title: As a Fendi Client Advisor, you will be accountable for providing outstanding customer service and for exceeding assigned sales goals. By building meaningful relationships with your clients, you will become an expert on their every need you will tailor their experience within our store to elevate their experience and...

  • Client Advisor Costa Mesa South Costa Plaza

    1 day ago

    Costa Mesa, United States Dolce & Gabbana S.r.l. Full time

    Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our South Coast Plaza Boutique. We are seeking an exceptional Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand. Position Overview Create an exceptional client experience...

  • Client Ambassador

    1 day ago

    Costa Mesa, California, United States Brunello Cucinelli USA Full time

    About UsBrunello Cucinelli USA is a leading luxury fashion brand that operates in the high-end retail sector. Our company is known for its exceptional quality, craftsmanship, and attention to detail in every aspect of our products.Job SummaryWe are seeking a highly motivated and customer-focused Client Advisor to join our team at Brunello Cucinelli USA. As a...

  • Sales Advisor

    2 months ago

    Costa Mesa, California, United States Anine Bing Corporation Full time

    Stylist/ Sales Advisor ANINE BING is looking for a Stylist (Sales Advisor) to join the team at South Coast Plaza.The Sales Advisor (which we refer to as Stylist) is the ultimate ambassador for ANINE BING. The person in this role will work with an in-store sales team to drive sales through customer relationship selling and 1:1 personalized service experience....

  • Sales Advisor

    2 months ago

    Costa Mesa, United States ActionLink Full time

    Job DescriptionJob DescriptionAre you outgoing and want to enrich people’s lives through technology while earning some extra cash? We are seeking a Part-Time Sales Advisor who will be excited about making home security technology accessible and simple for everyone. At ActionLink, we believe every customer deserves an exceptional and differentiating...