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Front Desk Clinical Administrator

2 months ago

Framingham, United States Tufts Medicine Full time

Job Overview

This position works directly with clinical leadership to streamline data collection and dissemination, enhance professional development departmental workflows, and assist with systems thinking to achieve efficiencies and a system of quality healthcare.

HIGH-LEVEL

This is for a clinic front desk practice coordinator- critical role in clinic- check in and check out all ambulatory patients at our METRO WEST HEART CENTER

Job Description

Preferred Qualifications :

  1. High school diploma or equivalent

  2. Two (2) years of related experience in a hospital or healthcare setting


Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

  1. Performs a lead role for Nursing Professional Development Department in operation of Learning Management System to upload content, assign to users, track performance.

  2. Performs a lead role in planning and transitioning current paper nursing competencies into electronic via eLearning Management System.

  3. Serves as key organizational resource for our patient experience data. Work collaboratively with Director to disseminate data in support of organizational and departmental strategic alignment initiatives.

  4. Streamlines and improves record keeping of Nursing contact hour programs relative to nursing database.

  5. Assists in coordination of educational material as necessary.

  6. Maintains intranet for to shared governance and patient care services. Evaluate options to enhance end user experience.

  7. Assists Magnet Program Director and Coordinator in maintenance of demographic database.

  8. Organizes shared governance meetings, assist with minutes, dissemination.

  9. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals and to support the Hospitals Standards of Performance

  10. Assists with process redesign as related to assigned projects

  11. Transforms information into a format useful for communicating with leadership and staff.


Physical Requirements :

  1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.

  2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.

  3. Requires ability to see computer screen, and reports.

  4. Requires ability communicate visually, verbally and audibly with healthcare personnel.


Skills & Abilities:

  1. High proficiency in Microsoft Office products

  2. Thorough working knowledge and experience using multiple database software products including but not limited to Excel, Access, and Power Point.

  3. Ability to quickly learn database software products. Experience in report writing.

  4. Excellent organization, communication (verbal and written) and interpersonal skills.

  5. Ability to manage multiple projects simultaneously and within scheduled deadlines.


Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .