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Customer Service Representative

5 months ago

Baton Rouge, United States Blaze Grills Full time

**Customer Service Representative**

at Blaze Baton Rouge We are looking for a highly organized Office Specialist for our office located in Baton Rouge, Louisiana. The Office Specialist is responsible for various accounting duties such as entering purchase orders, invoicing, handling returns, credits, chargebacks, receivables, shipping paperwork, etc. This employee needs to handle customer service calls and emails. In dealing with distributors and dealers they need to develop and understand the Blaze products and procedures.

**Responsibilities:**

* Identify, track, process, and follow-through with purchase orders and invoicing for all orders.

* Professionally and efficiently coordinates shipping of orders with dealers, distributors, and shipping companies etc.

* Place orders and collect payment for dealers and/or distributors as needed.

* Download UPS Ground bill from shipper's website and upload to system, ensuring accuracy and completion.

* Process checks, money orders, or cash for any orders requested.

* Any tasks as assigned by management.

* Answer inbound phone calls ready to handle each call.

* Manage daily paperless workload, utilizing internal systems for orders, inventory and project management.

* Proactively communicate clearly and effectively with customers via phone and email.

* Communicate clearly and effectively with managers, vendors, shippers and co-workers via phone, email, fax and instant messaging.

**Qualifications:**

* Bachelors degree or at-least 2 years of experience in a related field preferred but not required.

* Skilled in basic accounting knowledge, such as invoicing, reconciliations, schedules, etc.

* Intermediate knowledge of computer processing including (but not limited to) Microsoft Word.

* Working knowledge of QuickBooks is a PLUS.

**Skills and Abilities:**

* High level of accuracy and analytical skills with attention to detail.

* Ability to solve problems quickly and sometimes creatively.

* Efficiently manage several concurrent assignments.

* Uses discretion and vigilance in applying corporate policies.

* Think logically and be able to articulate thoughts in a clear, concise manner.

* Comfortably work both individually and as part of a group.

* Take ownership of assignments and see them through to completion.

* Be able to ask questions or ask for help.

* Quickly learn and adapt when dealing with unfamiliar systems and applications.

* Be able to communicate clearly and effectively with managers and co-workers.

* Be willing to go the extra mile to get the job done.

* Display exceptional follow-through, personal drive and the desire to make a difference.

* Willingness to learn from training and constructive criticism.

* Dependable and punctual.

* A clear and well-spoken phone voice.

* Exceptional customer service skills (previous wait staff, retail, or sales experience a plus).

* Good verbal and written communication skills.

**Job Duties:**

* Purchase Orders

* Invoicing

* Credits

* Chargebacks

* Partner & Cash Payments

* Refunds

* Receivables

* Customer Service

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Blazes Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

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