Patient Service Representative
7 days ago
Envision Imaging is adding a Full Time Patient Service Representative to our team in IrvingMonday-Friday 12:00PM-8:00PM | Position Pay Range: $16.00 - $19.30Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.Essential Functions1. Answers inbound calls to the Center.2. Provides a friendly and warm greeting to all patients and/or providers.3. Checks scheduled patients in/out and ensures proper documentation is received from patient.4. Collects co-pays, co-insurance, and deductible if necessary.5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.6. Ensures accurate data entry for patient registration.7. Assists with medical records as needed.8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).14. Monitors waiting room to avoid extended wait time and to assists patients as needed.15. Requests orders and processes new/same-day requests.16. Requests all patients complete a satisfaction survey after their exam.17. Other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies1. Communication Proficiency.2. Organizational Skills.3. Time Management.4. Problem Solving/Analysis.5. Customer/Client Focus.6. Collaboration Skills.Supervisory ResponsibilitiesThis position has no supervision responsibilities.Work EnvironmentThis job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.TravelNo travel is expected for this position.Job QualificationsMinimum Qualifications/Experience:•One plus year of experience providing exceptional customer service - healthcare environment preferred•Detail oriented, self-motivated, a problem solver and a team player•Ability to navigate multiple computer screens and browsers quickly and accurately•Ability to excel in a very fast-pace team environment•Ability to continuously "exceed" company and customer expectation•Strong communication skills & professional demeanorEducation/Certifications:•Minimum of High School diploma or equivalent (GED)Additional Eligibility QualificationsNone required for this position.ComplianceAdheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.Company BenefitsBelow is a list of benefits that are offered to employees, once eligibility is met.•Health Benefits: Medical/Dental/Vision/Life Insurance•Company Matched 401k Plan•Employee Stock Ownership Plan•Paid Time Off + Paid Holidays•Employee Assistance ProgramOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.OSHA Exposure Rating: 1It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
-
Customer Service Representative
2 weeks ago
Irving, United States Tempo Service Full timeJob DetailsLevel Experienced Job Location Tempo Headquarters Irving - Irving, TX Salary Range $18.00 - $20.00 Hourly Description Tempos Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls,...
-
CPAP Customer Service Representative
4 weeks ago
Irving, United States Rotech Healthcare Full timeWe are seeking a dedicated Customer Service Representative CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medica Customer Service Representative, Customer Service, Medical Equipment, Processing Specialist, Patient Services,...
-
Customer Service Representative
2 months ago
Irving, United States PDS Tech Full timeThe candidate will work as a Customer Service Representative for Stewart services in Irving, TX. They will handle customer inquiries about products and services through calls and emails while supporting sales teams in achieving their goals. Skill Req Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Client Service Representative
2 months ago
Irving, United States Randstad Full timeRandstad - [Customer Service Representative] As a Client Service Representative at Randstad, you'll: Communicate with clients to set up orders; Handle incoming phone calls from clients regarding orders & customer service issues; Make entries as appropriate in the internal database system; Place and submit orders in database...Hiring Immediately >>
-
Guest Service Representative
1 month ago
Irving, United States Nothing Bundt Cakes Full timeBenefits: Employee discounts Flexible schedule Free food & snacks Training & development Join our Bundt family at our Irving-Las Colinas location! No experience required! At Nothing Bundt Cakes, we refer to our guest services representatives as Joy C Guest Service, Representative, Service, Guest, Restaurant, Retail
-
Virtual Care Patient Service Coordinator
3 weeks ago
Irving, United States Texas Oncology Full timeOverview: The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our Virtual Care Team.This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to...
-
Customer Service Representative
7 days ago
Irving, Texas, United States WELLS FARGO BANK Full timeAbout UsWells Fargo is a leading financial services company committed to helping customers achieve their financial goals. We believe in providing exceptional customer service and creating a positive work environment for our employees.Job OverviewWe are seeking a Customer Service Representative to join our team in Irving, TX. As a Customer Service...
-
Customer Service Representative
1 month ago
Irving, United States Circle K Full timeCircle K - 5401 N MacArthur Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...
-
Customer Service Representative
2 months ago
Irving, United States U-Haul Full timeLocation: 2630 W Irving Blvd, Irving, Texas 75061 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Cashier and Customer Service Representative
1 week ago
Irving, Texas, United States Total Wine & More Full timeWe are seeking a Cashier and Customer Service Representative to join our team at Total Wine & More. As a Cashier and Customer Service Representative, you will be responsible for providing exceptional customer service by greeting and assisting customers with their purchases. You will also be responsible for operating the cash register and handling customer...
-
loan servicing representative
2 weeks ago
Irving, United States Randstad Full timeloan servicing representative. irving , texas posted october 22, 2024 job details summary $18 - $19 per hour temporary no requirements category office and administrative support occupations referenceAB_4633832 job details A large financial institution in Irving, Texas is seeking a Loan Servicing Representative to join their team for a 9-month...
-
Customer Service Representative
3 days ago
Irving, Texas, United States Shake Shack Full timeWe are seeking individuals who embody our culture of positivity and enthusiasm to grow with our dynamic team as Customer Service Representatives. This is an entry-level opportunity where no previous experience is required, all you need is the motivation to learn and thrive in a professional, fast-paced, team-oriented environment.We will provide you with the...
-
Customer Service Representative
4 months ago
Irving, United States GuideWell Full timeJob DescriptionJob Summary The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern. Location:Onsite in our Irving, Texas office - 8500 Freeport Parkway, Irving, Texas 75063Starting Pay: $18.00...
-
Member Service Representative
1 week ago
Irving, United States Della Infotech, Inc. Full timePosition: Member service representative Location: Irving, TX 75038 Duration: 12 weeks Contract (Potential for an extension) Shift hours: 8 Hours from 8.00 am to 5.00 pm Pay Rate: $20.50 Per hour on W2 Job Description:• This position is to provide service and support to our managed care customers through verbal or written communication.• This position...
-
Banking Service Representative
1 week ago
Irving, Texas, United States State Bank of Texas Full timeJob OverviewThe State Bank of Texas is seeking a skilled Banking Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring seamless banking experiences for our clients.Salary InformationThe estimated salary for this position is $43,000 - $55,000 per year, depending...
-
Team Member Services Representative
3 days ago
Irving, United States Michaels Stores Full timeResponsible for HR, benefits, and payroll call support for Team Members via call, email and ticketing system including research, de-escalation, and resolution. Respond accurately and professionally to questions and concerns from Team Members regardin Member Services, Team Member, Member Service, Representative, Business Partner, Customer Service, Retail
-
Customer Service Representative
1 month ago
Irving, United States CRH plc Full timeThis position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues. Job Responsibilities Assist customer with product questions, ordering, Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
-
Sales and Service Representative
1 week ago
Irving, Texas, United States First Cash Pawn Full time**Job Summary:**We are looking for a skilled and results-driven Sales and Service Representative to join our team at First Cash Pawn. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and achieving sales goals.**Key Responsibilities:**Provide exceptional customer service and ensure...
-
Customer Service Representative
2 weeks ago
Irving, Texas, United States Michael's Inc Full timeAre you passionate about delivering exceptional customer experiences? As a Customer Service Representative at Michaels, you'll play a key role in helping customers find what they're looking for and ensuring a smooth checkout process. You'll also be responsible for maintaining a well-merchandised store environment and providing solutions to customer...
-
Customer Service Representative
3 weeks ago
Irving, United States JoCo Full timeWhat is the position:The Customer Service Representative is responsible for providing quality service to customers. What will you do:Assist in building and maintaining strong customer relationships.Manage a heavy call volume.Support department with various administrative tasks.Collaborate with internal team members and customers to resolve inquiries.Ensure...