Member Service Representative
1 day ago
Location: Irving, TX 75038
Duration: 12 weeks Contract (Potential for an extension)
Shift hours: 8 Hours from 8.00 am to 5.00 pm
Pay Rate: $20.50 Per hour on W2
Job Description:
• This position is to provide service and support to our managed care customers through verbal or written communication.
• This position acts as the primary liaison both telephonic and in-person between all members and the plan. Responsibilities
• Facilitates member & provider understand of the plan coverage and benefits by thoroughly researching inquiries in an efficient and professional manner
• Records all contact with customers, both verbal & written in the current MIS system
• Required to assist in training/re-training new and current employees
• Maintains accurate documentation of all telephone contact, walk-in customers, any mail inquiries by documenting to ensure a clear audit trail for reporting purposes
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