Welcome Desk Associate

4 weeks ago

Lancaster, United States YMCA of the Roses Full time
Description

The Lampeter-Strasburg Branch is searching for a dynamic addition to the team, interested in working evenings and weekends.

Our Welcome Desk Associates are our "go to" people who help our members and employees, providing information on the branch, services, and programs, on the phone and in person. If you enjoy being around people and engaging people in the community, this is the position for you

Employees enjoy FREE use of the facilities at all branches, including our outdoor pools, gym, and wellness center. Program discounts include FREE use of Child Watch up to 3 hours per day or Camp/School-Aged Child Care for your own children while you're working, and discounts on programs and lessons. Full-time and Regular Part-time Employees accrue PTO after their first month and receive free membership for their family

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Responsibilities:
  • Be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
  • Resolve problems and concerns for potential members, members and staff in a positive and professional manner.
  • Must present a professional appearance and arrive to work at the specified scheduled time
  • Ensure that anyone entering the building scans Y Key Fob, or has identification available.
  • Accurate receipting of memberships, program participant information, and revenue in the computer.
  • Responsible for accurate daily cash deposits and shift change procedure.
  • Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
  • Conduct tours of the YMCA for new and prospective members.
  • Maintain cleanliness of Welcome Desk area at all times.
  • Be knowledgeable in emergency procedures in case of fire or injury.
  • Participate in orientation and staff development training as required.
Requirements

QUALIFICATIONS:
  • High school diploma or GED certification
  • Proficient computer skills
  • Previous experience in service-oriented or sales environment required
  • Skills in problem-solving, relationship building and communications
  • Ability to work calmly under all conditions
  • Use independent initiative and thinking
  • Work well in a team setting
  • Ability to multi-task

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