Customer Service Representative
7 days ago
Are you passionate about delivering exceptional customer experiences? Style Netbox is looking for a dedicated and friendly Customer Service Representative to join our team in Washington, DC.
About the Role:
As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and care. Your role is crucial in building strong client relationships and upholding our commitment to excellent service.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns and escalate complex issues when necessary.
- Maintain customer records and document interactions in our CRM system.
- Collaborate with internal teams to ensure customer satisfaction.
- Follow up on customer feedback to improve service quality.
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service experience is a plus but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with attention to detail.
- Proficiency in MS Office and CRM tools is a bonus.
- A positive attitude and ability to work well in a team environment.
- Competitive hourly wage: $18 - $23.
- Monday to Friday schedule with 8-hour shifts, offering work-life balance.
- Opportunities for growth and development within the company.
- Access to ongoing training to enhance customer service skills.
- Supportive and dynamic work environment.
If you're ready to bring your customer service skills to a company that values creativity and excellence, we'd love to hear from you. Apply today and be part of the Style Netbox team
Location: Washington, DC
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