PT Customer Lead

3 months ago

York, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 369207_external_USA-SC-York
Address: USA-SC-York-717 E Liberty Street Unit D
Store Code: Store 02843 Front End (7238113)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Physical Therapist

    2 weeks ago

    York, United States Careerstaff Unlimited Full time

    Physical Therapist - PT - Rehab Invest in your future by discovering a facility inYork, ME with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their quality of...

  • News Reporter, PT

    4 weeks ago

    New York, New York, United States NYP Holdings , Inc. Full time

    Job Title: News Reporter, PTJob Description:The New York Post is a leading digital brand that tells stories you can't resist. Our team works relentlessly to uncover and share news, entertainment, and celebrity culture. We're looking for a skilled News Reporter, PT to join our team and contribute to our mission.Responsibilities:As a News Reporter, PT, you...

  • Physical Therapy

    1 week ago

    York, United States Kingston Court Skil Full time

    DetailsClient Name Kingston Court Skil Job Type Permanent Offering Allied Profession Physical Therapy Specialty Physical Therapist (PT) Job ID 29250820 Job Title Physical Therapy - Physical Therapist (PT) Shift DetailsShift 8 Hours x 5 Days Scheduled Hours 40 Job Order DetailsStart Date 12/01/2024 Job Description About TinkBird is a comprehensive healthcare...

  • Physical Therapist

    2 months ago

    York Village, United States CareerStaff Unlimited - York, ME Full time

    Job DescriptionPhysical Therapist - PT - RehabInvest in your future by discovering a facility in York, ME with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their...

  • Customer Service Lead

    2 months ago

    New York, New York, United States Burlington Full time

    Customer Service Lead Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to provide a consistently great experience to all our...

  • Customer Service Lead

    1 week ago

    New York, New York, United States Burlington Full time

    Overview:As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.Key Responsibilities:Model company core values...

  • Customer Success Lead

    3 weeks ago

    New York, New York, United States Edia Full time

    About EdiaWe are a fast-growing company that partners with large K-12 school districts across the country to accelerate growth on state math exams.RoleWe are seeking a high-performing customer success leader to build an industry-leading implementation and account management practice.This is a full-time role based in New York City, where you will report to...

  • Customer Service Lead

    3 weeks ago

    New York, New York, United States Burlington Full time

    Overview:As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will ensure a customer-first focus and maintain a neat and orderly front-end area. Your role will also involve coordinating meal and break periods,...

  • PT Team Lead

    4 weeks ago

    New York, United States Clarks Full time

    Clarks is looking for a Part Time Team Lead to join the team! Our employees are the sole of our company. So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in the world! Benefits: Clarks offers a competitive benefits package. We offer: Medical, and dental...

  • PT Service Center Associate

    2 months ago

    York, United States The GIANT Full time

    Address: USA-PA-York-2415 East Market Street Store Code: GC - Store Mgrs (2600218) At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make...

  • Representative - Players Club PT

    4 weeks ago

    New York, New York, United States Bally's Corporation Full time

    {"h1": "Representative - Players Club PT", "p": "As a Representative - Players Club PT, you will be responsible for introducing the Bally Rewards Tiered Card to new players, replacing lost cards for our guests, and accurately entering new customer accounts and making updates to accounts when necessary. You will also promote the Bally Rewards program and meet...

  • WD Customer Accounts Lead

    3 weeks ago

    New York, United States IDR Healthcare Full time

    IDR is seeking a Workday Customer Accounts Lead o join one of our top clients in the Technology, Media, and Telecom industry. This role is perfect for a certified Workday Financials professional with extensive experience in Customer Accounts, Billing, and Revenue Recognition. If you are looking for an opportunity to join a large organization and work within...

  • Customer Service Lead

    3 weeks ago

    New York, New York, United States NYC Alliance Company LLC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Lead to join our team at NYC Alliance Company LLC.Key ResponsibilitiesManage and oversee the Customer Service Associate team to ensure exceptional customer service and support.Process and manage EDI orders, ensuring timely and accurate processing.Review and resolve discrepancies against contracts...

  • Customer Care Team Lead

    4 weeks ago

    New York, New York, United States Assurant Full time

    Job Title: Customer Care Team LeadAt Assurant, we're passionate about helping people thrive in a connected world. As a Customer Care Team Lead, you'll play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Lead a team of customer service representatives, providing coaching and development to...

  • Customer Service Team Lead

    4 weeks ago

    New York, New York, United States Equiliem Full time

    Customer Service SupervisorAt Equiliem, we are seeking a highly skilled Customer Service Supervisor to lead our team of Customer Service Representatives. This is a key role that requires strong leadership and communication skills to ensure that our customers receive the highest quality service.Key Responsibilities:Supervise and direct a team of Customer...

  • Customer Service Team Lead

    1 week ago

    New York, New York, United States Big Lots Stores Full time

    Customer Service Team Lead Job Description Company Overview:Big Lots Stores is a leading American off-price retailer offering a wide range of products at discounted prices. We are dedicated to providing an exceptional customer experience and a fun, dynamic work environment. Job Title: Customer Service Team Lead Job Description:The Customer Service Team...

  • Workday Customer Accounts Lead

    3 weeks ago

    New York, United States IDR, Inc. Full time

    IDR is seeking a Workday Customer Accounts Lead to join one of our top clients in the Technology, Media, and Telecom industry. This role is perfect for a certified Workday Financials professional with extensive experience in Customer Accounts, Billing, and Revenue Recognition. If you are looking for an opportunity to join a large organization and work within...

  • Customer Success Team Lead

    2 weeks ago

    New York, United States Henderson Scott UK Full time

    Customer Success Team Lead - Remote (160k-200k + OTE (80/20 Split)My client is a fast-growing Threat Intelligence vendor and due to the success throughout 2024 so far, they're looking to expand with a Customer Success Team Lead hire to join their North America team.In this role, you'll be reporting directly to the Head of Customer Success, and will be...

  • Workday Customer Accounts Lead

    3 weeks ago

    New York, United States BCforward Full time

    Workday Customer Accounts LeadBCforward is currently seeking a highly motivated Workday Customer Accounts Lead for an opportunity in New York, NY!Position Title: [Workday Customer Accounts Lead]Location: New York, NY!Anticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a...

  • Scaled Customer Success Lead

    1 week ago

    New York, United States Flowcode Full time

    Flowcode Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven design with the latest QR technology, we offer contactless connections that are privacy-compliant, ultra-fast, and designed with intention. Our products enable instant, seamless engagement...