Chargeback Analyst

6 days ago

Fort Worth, United States Co-op Solutions Full time
THE OPPORTUNITY:

We are seeking a talented Chargeback Analyst I who assumes responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.

PSCU/Co-op Solutions is now Velera PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company's shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

WHAT YOU CAN LOOK FORWARD TO:
  • Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
  • Obtains knowledge of both credit and debit card fraud and dispute processing.
  • Keeps informed on product enhancements, system changes, and compliance issues.
  • Proactively pursues career path education and shows expected progress on learning plan.
WHAT YOU'LL NEED TO SUCCEED:
  • Supports the strategic future, culture, and leadership practices of Velera.
  • Consistently demonstrates teamwork with internal and external clients.
  • Credit and Debit Card knowledge and experience.
  • Credit Union operations.
  • Customer service experience.
  • Have a comprehensive understanding of the chargeback process.
  • Career Path Learning Plan Analyst I, II, III, Chargeback Team Lead, Supervisor.
  • Decision making/problem solving skills.
  • Interpersonal communication skills.
  • Telephone skills.
  • The Chargeback Analyst can be assigned one of two ways: primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.
  • P.C. skills.
  • Teamwork with internal and external clients Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.
REQUIRED EDUCATION and EXPERIENCE:
  • High School Diploma or equivalent.


#Joinourteam

For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:
$16.00 - $19.57

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.

  • AR Analyst

    2 weeks ago

    Fort Worth, United States LHH Full time

    Our client, a leader in the industry, is seeking a meticulous and proactive Accounts Receivable Analyst. This critical role involves managing billing documentation, customer purchase orders, change orders, and construction contracts to ensure balance and accuracy. The AR Analyst will support one of the company's largest customers, requiring strong attention...

  • Accounts Payable Analyst

    2 days ago

    Fort Lauderdale, United States Mentis Systems Full time

    Job DescriptionJob DescriptionRole :- Accounts Payable AnalystDuration : 3+ Months Location: Weston, FL 33331Project Duration: 3 months from start date Temp to perm: based on performance and openings Shift Schedule: Tuesday, Wednesday and Thursday onsite. Monday and Friday from home. 8:00a 5:00p or 9:00a 6:00p est Screenings: Basic Background check 12 panel...

  • Claims Analyst

    3 weeks ago

    Fort Wayne, United States SIRVA Full time

    Position Summary The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days. Claims Analysts are responsible for managing customer expectation while performing a thorough investigation on the claim which includes but is not limited to reviewing customer correspondence, client...

  • Claims Analyst I

    21 hours ago

    Fort Lauderdale, United States Collab Infotech Full time

    Job DescriptionJob DescriptionWe have an Immediate opening for a "Claims Analyst I" with one of the Top 10 leading Healthcare companies in  Weston, FL, for a 3 months contract.   Job Description:Job Title: Claims Analyst ILocation: Weston, FLDuration: 3 months Pay Rate: $35.00/hr on W2    Job Description:Shift Schedule: Tuesday, Wednesday and...

  • Account Payable Analyst I

    2 days ago

    Fort Lauderdale, United States TechData Service Company LLC Full time

    Job DescriptionJob DescriptionProject Duration: 3 months from start dateTemp to perm: based on performance and openingsShift Schedule: Tuesday, Wednesday and Thursday onsite. Monday and Friday from home. 8:00a – 5:00p or 9:00a – 6:00p estScreenings:Basic Background check12 panel drug screen*Core essential skill sets candidates must have to be...

  • Consumer Product Strategy Analyst III- Digital Fraud Strategies

    3 days ago

    Fort Worth, United States Istituto Marangoni Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...