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Warranty Manager
2 months ago
Aerotek Warranty Manager Englewood Cliffs , New Jersey Apply Now Luxury Automotive Manufacturing Company Urgently Looking for a Warranty Manager located in Englewood Cliffs, NJ Company’s Location : Englewood Cliffs, NJ Position : Warranty Manager Shift : 8:30am-5pm Salary : $110k yearly (Bonus Structures in Place) Excellent Benefits Offered that You will Not have to pay into Job Summary: Analyzes and manually process dealer/internal warranty claims for accuracy. Analyzes and manually process extended warranty requests. Detail analysis and reporting of Warranty costs. Dealer assistance and support with all warranty related issues. Warranty parts return from dealer to Factory. Essential Duties and Responsibilities: Reviews claims for labor or material adjustments with dealer, examines parts claimed to be defective, and approves or disapproves dealer’s warranty claims. This includes: Manually reading and understanding each and every warranty claim submitted Deciding what parts need to be returned by the dealer Determine the accurate structure of the warranty claim, review of all documents attached to warranty claim Red Online reports, dealer repair order, and warranty service time schedule Assists dealers in handling unsettled claims by consulting with service personnel or customers. Reviews and processes goodwill requests from ABMs Reviews and processes PDI claims from the port facility Reviews and processes transportation claims from the port facility and from dealers Prepares reports showing volume, types, trends and disposition of claims handled, or settlement allowed and formulate recommendations Performs monthly closing and analysis reporting Designs and delivers training to dealers or service personnel in service operations or construction of products. Designs and delivers training to new FNA personnel. Studies dealers’ organizational needs and advises them on matters such as personnel needed to handle service volume. Inspects warranty parts returned by dealer and creates technical reports for the factory Processes internal warranty claims and Port Facility claims. Manages accurate paperwork/flow for warranty parts to Factory. Arranges the actual shipment of warranty parts to Factory. Analyzes warranty trends and costs and designs and performs warranty and warranty related audits Assists Operations Manager with preparation and maintenance of warranty policy and procedures manual. Responsible for end of the month closing which consists of credit acknowledgment reports; warranty parts margin reduction overview and reports; warranty statistical analysis overview and reports; factory data analysis and reports and finance department interface. Set up, process and manage new recall and service campaigns in the warranty system. Researches warranty histories for legal cases as needed. Oversees and coordinates the warranty process in workshop. Assists Factory with all requests for help and product development Works with ABM’s to clarify concerns related to the policy and procedure manual. Review and process warranty labor rate and part markup increases requested by dealers APPLY NOW Can Interview & Start ASAP. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr
