Resolution Support Analyst II
2 weeks ago
Description & Requirements As a Resolution - Support Analyst II, you will provide enterprise-level assistance to our end users remotely. This role provides support and incident management for a variety of IT related concerns across multiple businesses and level of users. Functions include but are not limited to troubleshooting hardware and software related concerns, phone support, access requests and printer issues. This is a customer service-oriented role, and a strong focus will be placed on appropriately communicating and following-up with impacted users. This role is a main point of contact for IT queries and an escalation point for Response. This role will also serve as a higher general technical support analyst during high call volume periods by taking incoming requests. This role will also have a shared responsibility of extended support which may include On-Call evening, weekend, and holiday shifts. How you will contribute: Achieve and maintain high quality in work, client relations and team relations by delivering excellent customer service by phone, email, instant messaging, and video conference Act as initial contact for internal and external customer technical support required for hardware and software, telephone, network, operating system, printing, and Internet access problems Adhere to written procedures, checklists and all quality control associated with project deployments Direct requests and unresolved issues to their manager and escalate complex or unresolved incidents to technical team Record details of actions taken inquiries, comments, and complaints Contributes to the content in Self-help catalog, Known Error DB and Knowledge Base Promote the use of self-help catalog and references Knowledge Base before escalating Identifies ITIL defined problems and submits potential problems to Problem Manager (Resolution Manager) During change, acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements Investigate end-user problems and attempts to identify their source Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Response Develop Checklists for typical problems and submit solutions to knowledge base Investigate end-user problems and identifies their source; determines possible solutions; tests and implements solutions Promptly allocates unresolved calls as appropriate Responsible for keeping the end user informed of status of their ticket and to set realistic expectations Effectively manage backlog to assist in meeting departmental goals May perform installs, upgrades, moves, and changes for computer hardware, software, printers, and other peripheral devices We are looking for people who have Forward Vision and: Effective customer service skills Ability to retain and protect confidential material Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives Excellent written and verbal communication skills Minimum Qualifications: Candidate must be currently enrolled in a technical/computer science related program or must possess relevant support center work experience 4 years or more of customer service in technical environment or equivalent training Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices required Strong working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software Ability to diagnose and resolve onsite and remote PC related computing problems required Some business travel will be required. The amount will vary based on project specifics, operational needs, staff development and other meetings Flexibility to work non-standard business hours (e.g., not 8AM-5PM) to provide support to end users. To include an On-Call rotation for nights, weekends, holidays, and business shift changes #LI-KCMO, #LI-DFW, #LI-HOU #LI-LK1 Los Angeles County and City Fair Chance Ordinance\
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Resolution Support Analyst II
2 weeks ago
Houston, United States Forvis Mazars, LLP Full timeGeneral informationNameIFS - Firm Technology Services - Resolution Support Analyst IIPosting TitleResolution Support Analyst IIRef #2233299Date PublishedMonday, August 5, 2024CityHoustonStateTexasCountryUnited StatesJob CategoryInformation TechnologyOfficeFirm Technology Services (Forvis)Advertised LocationUS-MO-Kansas City, US-TX-Dallas,...
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Resolution Support Analyst II
3 weeks ago
Houston, United States FORVIS Full timeDescription & Requirements As a Resolution - Support Analyst II, you will provide enterprise-level assistance to our end users remotely. This role provides support and incident management for a variety of IT related concerns across multiple businesses and level of users. Functions include but are not limited to troubleshooting hardware and software related...
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Resolution Support Analyst II
2 weeks ago
Houston, United States FORVIS Full timeDescription & Requirements As a Resolution - Support Analyst II, you will provide enterprise-level assistance to our end users remotely. This role provides support and incident management for a variety of IT related concerns across multiple businesses and level of users. Functions include but are not limited to troubleshooting hardware and software related...
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GIS Analyst II
2 weeks ago
Houston, United States Altamira-US LLC Full timeJob DescriptionJob DescriptionAt Altamira, our mission is to solve our clients’ most complex, regulatory, operational, and business challenges by being the first choice and trusted partner for strategy, consulting, technical expertise, and digital technology solutions. We know that diverse thinking delivers smarter ideas. Altamira employees are...
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GIS Analyst II
3 months ago
Houston, United States Altamira-US LLC Full timeJob DescriptionJob DescriptionAt Altamira, our mission is to solve our clients’ most complex, regulatory, operational, and business challenges by being the first choice and trusted partner for strategy, consulting, technical expertise, and digital technology solutions. We know that diverse thinking delivers smarter ideas. Altamira employees are...
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Houston, Texas, United States Dispute Resolution Center Full timeAbout the RoleWe are seeking a highly skilled and experienced Executive Director to lead our Dispute Resolution Center. The successful candidate will be responsible for overseeing the daily operations of the organization, including staff management, program development, and service delivery.Key ResponsibilitiesLeadership and Management:Develop and implement...
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GIS Analyst II
1 month ago
Houston, United States ALTAMIRA Full timeAt Altamira, our mission is to solve our clients’ most complex, regulatory, operational, and business challenges by being the first choice and trusted partner for strategy, consulting, technical expertise, and digital technology solutions.We know that diverse thinking delivers smarter ideas. Altamira employees are intelligent, creative, goal-oriented...
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GIS Analyst II
1 month ago
Houston, United States ALTAMIRA Full timeAt Altamira, our mission is to solve our clients’ most complex, regulatory, operational, and business challenges by being the first choice and trusted partner for strategy, consulting, technical expertise, and digital technology solutions.We know that diverse thinking delivers smarter ideas. Altamira employees are intelligent, creative, goal-oriented...
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IT Enterprise Applications Support Analyst
2 weeks ago
Houston, United States Oasis Petroleum Full timePosition SummaryThe IT Enterprise Applications Support Analyst (ERP) will be responsible for maintaining and optimizing the organization's ERP systems and processes. As the primary application support analyst in IT for the ERP, Accounting, Finance, Land, and Division Order functions, the Analyst will provide support for the following (but not limited to)...
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IT Support Analyst
2 months ago
Houston, United States QISG Full timeJob DescriptionJob DescriptionJob Description – IT Support Analyst General DescriptionThe IT Support Analyst will assist the IT Department in troubleshooting and maintaining computer hardware/software. The analyst will be responsible for providing excellent customer service while resolving IT service requests, installing software, assisting with the...
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Management Analyst II
2 months ago
Houston, United States The Reserves Network Inc Full timeJob DescriptionJob DescriptionWhen you step into the Management Analyst II role, you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service expertise will strengthen a proactive environment while you develop and analyze important data to recommend new strategies for specific projects. Seize this...
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IT Business Analyst II
2 weeks ago
Houston, United States The Friedkin Group Full timeLiving Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we...
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Technical Analyst II
3 weeks ago
Houston, United States HCA Houston Healthcare West Full timeDescription Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Technical Analyst II at HCA Houston Healthcare West you can be a part of an organization that is devoted to giving back! Benefits HCA Houston Healthcare West, offers a total rewards package that supports the health, life, career...
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Information Technology Support Analyst
2 months ago
Houston, United States The Phoenix Group Full timeThe IT Systems Analyst will collaborate with business lines and stakeholders to lead technology implementation and evaluation efforts, focusing on identifying, evaluating, and scoring products based on desired features, business requirements, and ease of use. The Analyst will utilize Continual Service Improvement and Life Cycle Management methodologies to...
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Customer Support Analyst II
2 weeks ago
Houston, Texas, United States Engie Full timeRole OverviewAs a Customer Support Analyst II, your primary responsibility will be to investigate and resolve intricate issues that exceed the capabilities of frontline staff. This position involves mitigating both internal and external customer grievances, conducting inquiries into Public Utility Commission (PUC) complaints, and offering brokerage...
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GIS Analyst II
2 days ago
Houston, Texas, United States ALTAMIRA Full timeAbout the RoleWe are seeking a highly skilled GIS Analyst II to join our team at Altamira. As a GIS Analyst II, you will play a critical role in providing leading geographic information technology support for our pipeline solutions clients.Key ResponsibilitiesProvide technical expertise in GIS technology, including ESRI suite of software, to support pipeline...
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Technical Analyst II
1 month ago
Houston, United States HCA Houston Healthcare Medical Center Full timeDescription Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Technical Analyst II today with HCA Houston Healthcare Medical Center. Benefits HCA Houston Healthcare Medical Center, offers a total rewards package...
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ETRM System Analyst II
2 weeks ago
Houston, United States Mitsui Full timeETRM System Analyst II SUMMARY: ETRM System Analyst provides business and technical support to Allegro, Adapt2, NetSuite and other applications relative to the trading organization. This role engages with Trading, Scheduling, Risk Management, Settlements and Accounting departments, as well as external vendors and system integrators. This role actively...
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Business Analyst II
2 weeks ago
Houston, United States Addison Group Full timeJob Title: Business Analyst II Office Status: Hybrid (2 days onsite) Office Location: Houston, TX Experience Requirements: 2-4 years of professional experience 2 years of O&G industry experience focused on production accounting SQL- writing sql queries for pulling data Power Bi BIG PLUS but not requirement
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Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Calpine Full timePosition OverviewThe Customer Relations Agent II plays a vital role in ensuring the seamless resolution of customer inquiries and concerns. This position is essential for maintaining high levels of customer satisfaction and operational efficiency.Key ResponsibilitiesHandle incoming customer service inquiries, primarily focusing on commercial and complex...
