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Account Manager
3 months ago
Job Description
Job Description
BASE plus Bonuses
Maintain existing customer relationships with regular meetings
Review of current/past capabilities
Act as trusted advisor to propose/quote new opportunities
Maintain/provide weekly or monthly reporting of SOW usage
Renew and Maintain existing Support SOWs on yearly, quarterly, ad hoc basis (100+)
Track to PO completion, enter in TimeTracker, track usage
Ensure resources have capacity to work as issues arise
Quote new Project SOWs as opportunities arise throughout the year (100+)
Provide work estimates and project outlines as needed
Assign resources to work
Manage project as needed
Facilitate kick off meetings
Gather or help finalize requirements
Provide target deliverable dates and regular updates
Hire additional resources as work exceeds current resource capacity or for new opportunities
Candidate screening and interviews (including tech screens using current resources)
Run and maintain validation processes for 200+ SOW
Run weekly or at minimum before invoice closes to ensure clean invoice uploads
Maintain ServiceNow queues including SLA's and Knowledge Based Articles for support areas
Business reporting support
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