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Account Manager

3 months ago


Rocky Hill, United States ContractStaffingRecruiters.com Full time

Job Description

Job Description

BASE plus Bonuses Maintain existing customer relationships with regular meetings Review of current/past capabilities Act as trusted advisor to propose/quote new opportunities Maintain/provide weekly or monthly reporting of SOW usage Renew and Maintain existing Support SOWs on yearly, quarterly, ad hoc basis (100+) Track to PO completion, enter in TimeTracker, track usage Ensure resources have capacity to work as issues arise Quote new Project SOWs as opportunities arise throughout the year (100+) Provide work estimates and project outlines as needed Assign resources to work Manage project as needed

Facilitate kick off meetings Gather or help finalize requirements Provide target deliverable dates and regular updates

Hire additional resources as work exceeds current resource capacity or for new opportunities Candidate screening and interviews (including tech screens using current resources) Run and maintain validation processes for 200+ SOW Run weekly or at minimum before invoice closes to ensure clean invoice uploads Maintain ServiceNow queues including SLA's and Knowledge Based Articles for support areas Business reporting support

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