Eligibility Specialist

Job Location:

Los Angeles, CA & Cerritos, CA

100% on site

Reports to (title):

Workforce Program Manager

Department:

Workforce Development Department

Supervises:

N/A

Working title:

Specialist

Classification:

Non-exempt

Salary Range:

G- $24.31 - $36.47 hourly

Status:

Regular

Hours/Week:

40 +

Effective Date:

August 2022

Type of Position:

Full-time

Revised Date:

June 2024

POSITION SUMMARY

The incumbent is part of a team within the Workforce department that plays a lead role with determining participant eligibility for workforce services. The Eligibility Specialist is involved in determining the eligibility of potential participants, completing paperwork, and providing follow-up services as necessary or required. A key component of this position involves the ability to utilize technology to accurately maintain client records and financial expenditures.

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES

• Promote Workforce programs through targeted outreach
• Understand and accurately present eligibility requirements to diverse audiences
• Conduct orientations for job seekers and provide a positive introduction to Workforce program and staff
• Complete the eligibility process on those individuals deemed suitable for Workforce (WIOA) and collect all necessary eligibility documents
• Submit eligibility documentation for approval to Director or designee and enroll participants in the program
• Provide client's file and information to assigned Workforce Specialist
• Enter application, case notes, and initial services into MIS (DINAP) system
• Introduce and facilitate the transition to assign workforce specialist or schedule necessary appointment
• Track and report all inquiries and pre-applications, referral sources, participant barriers, and desired trainings/services
• Assist Workforce Specialist with staff assisted job search or career assistance as needed
• Maintain knowledge of the UAII registration and updating processes
• Assist or complete thorough intakes with individuals interested in Job Search or Career Development Services who qualify for specific Workforce programs by holding individual screening and eligibility appointments
• Assist to assign and log new and eligible clients to Workforce Development Specialists based on program specific criteria
• Assist in training staff with recruitment efforts and the understanding of the eligibility/suitability requirements designated to the specific Workforce Development Program
• Responsible for adhering to the monthly, quarterly and annual enrollment plan to ensure accuracy within program enrollments
• Provide coverage or assistance to the receptionist area as needed
• Collaborate and communicate with the team, and educational partners for accurate referrals to the specific Workforce funded programs
• Assist in making participant reminder calls or emails for upcoming appointments or workshops
• Conduct file/audit reviews on a monthly basis with emphasis on - missing documents, signatures, supportive services, and identifying any red flags
• Keep Supervisor/Director well informed regarding activities, pending issues and potential problems
• Other duties are assigned as needed.

MINIMUM QUALIFICATIONS Qualifications:

• Excellent administrative office support skills
• One (1) year of experience in data entry or office setting
• Strong ability to prioritize tasks and possesses affinity for details and strong data entry skills
• Able to demonstrate professionalism, courtesy, efficiency, excellent problem resolution, and customer service skills as well as high ethical standards and behavior
• Strong team player with the ability to work well with co-workers and independently while working in a fast-passed, deadline-oriented environment
• Able and willingness to work with culturally diverse populations
• Sensitive and/or knowledgeable to the needs of the American Indian community/culture
• Well organized and able to follow detailed instruction both verbally and in writing
• Attention to detail and demonstrated ability to follow directions at all times

Education &
Experience:

• High School Diploma or GED
• An equivalent combination of education and experience sufficient to perform the essential functions of the position

Certifications:

• A plus but not required

Confidentiality:

• Maintain strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures
• This position has access to sensitive information, and a breach in confidentiality will be grounds for disciplinary action up to and including immediate termination

Communication/ Interpersonal Skills:

• Possess the ability to communicate with others both verbally and in writing in a courteous and professional manner throughout all levels of the agency
• Excellent customer service skills in person and over phone
• Proficient in English

Technology skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Working knowledge of Video calling platforms
• Ability to type 40 words per minute
• Ability to work on a computer, calculator, photocopy machine and fax machine
• Familiar with or able to be trained on the data management system

Other:

• Willingness to learn new skills and participate in training sessions relevant to the position
• Available and willing to travel as needed
• Available to work evening and weekend hours as needed
• Ability to work on-the-go, not always at a desk
• Flexible and adaptable to any situation that may arise
• Punctual and productive as deadlines are associated with tasks

POSITION PREFERENCES

• Experience working with the American Indian/Alaskan Native community
• Experience working with nonprofit organizations, community groups, and performance-based government contracts
• Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)
• Knowledge of, experience and/or sensitivity to the needs of the American Indian community/culture
• Bachelor's degree preferred.

WORK ENVIRONMENT Work Environment:

The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and move up to 15 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with staff and vendors.

UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.

Mental Demands: There are several deadlines associated with this position. The employee must also multi-task and interact with various people on various and, at times, complex issues. PERFORMANCE EXPECTATIONS

In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:

• Uphold all principles of confidentiality and patient care to the fullest extent
• Meet or exceed the performance standards as set by your supervisor
• Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors
• Possess cultural awareness and sensitivity
• Adhere to all professional and ethical behavior standards as outlined in UAII's Employee Handbook
• Work independently and as a team member; consistently demonstrate professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior that contributes to harmonious relationships.

EQUAL EMPLOYMENT OPPORTUNITY

United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.

UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER EMPLOYMENT REQUIREMENTS

• Eligibility to work in the US
• Fingerprint clearance
• Pass a post-offer drug test
• Negative TB test result (annual requirement)
• Proof of vaccination against the flu (annual requirement)
• Proof of full vaccination against COVID, including one Booster
• Valid CA driver's license if driving for the company
• Maintain auto insurance coverage if driving for the company

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