Customer Service
1 month ago
Pamarco, the world's leading anilox supplier in technology and innovation for the printing and packaging industry is looking for a Customer Service/Technical Support Representative to work alongside our existing sales and service staff. The Customer Service/Technical Support Representative will work closely with the inside and outside customer service team to manage customer accounts. This position is specific to our Solutions business.
Job Duties:
- Conduct Post Sale Follow Up, in coordination with outside sales, as appropriate
- Make outgoing sales calls to develop new business and support existing clients
- Day to day responsibilities will include managing all aspects of our customers business from quotes, order entry, problem solving, sorting out shipping details, as well as follow up and filing.
- Prospect must be detailed oriented and well organized, capable of multi-tasking in a fast-paced environment.
- Develop quotations in cooperation with the outside sales based on identified sales strategy and information collected from customer or partners as assigned
- Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items
- Conduct regular customer review calls as per customer review procedure and follow up as necessary
- Manage internal and external inventories
- Pack and ship customer order
- Provide support to technical service department as required
- Assist in anilox audit program
Skills/Qualifications:
- Reading, writing, computer skills required.
- Arithmetic skills required
- 2-3 Years Inside Sales experience required
- Experience with Microsoft Word and Excel required
- Experience with Microsoft F&O/CRM preferred
- Ability to persuade and influence others. Ability to create, compose, and edit written materials. Communication and interpersonal skills a must.
- Ability work as a team and take personal responsibility for tasks and actions
*Competitive compensation and bonus pay structure. Health, dental and 401K benefits. *
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