Seller Success Specialist
2 months ago
Job Title: Seller Success Specialist II Reports to: Senior Seller Success Specialist Job Location: Los Angeles, CA Job Class: Exempt About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary As a SHEIN Marketplace Seller Success Specialist, you will be essential in managing and growing relationships with SHEIN Marketplace selling partners. Reporting to the Senior Seller Success Specialist, you will have a direct impact on the growth and performance of SHEIN's US sellers on the SHEIN Marketplace. Job Responsibilities Account Management: Develop and manage relationships with early-stage US sellers on the SHEIN Marketplace platform. Support sellers with product listings and pricing, ensuring their performance metrics align with SHEIN's requirements. Sales Growth: Drive growth by identifying new product opportunities, supporting and executing targeted marketing campaigns, and optimizing product listings. Proactively identify areas for growth and implement strategies to increase seller sales. Cross-functional Collaboration: Partner with internal teams such as operations, product, marketing, and finance to support the success of US sellers on the SHEIN Marketplace. Collaborate on initiatives to enhance seller experience and drive sales growth. Data Analysis: Leverage dashboards and other internal tools to analyze trends on the marketplace. Use insights to make data-driven recommendations that help sellers improve their offerings and marketing strategies. Customer Service Management: Ensure seller inquiries and issues are resolved promptly and satisfactorily. Advocate for sellers/customers by understanding their potential and existing needs. Job Requirements 2-4+ years of account management or relevant experience in e-commerce. Proficiency with Excel and/or other business analytic tools. Excellent communication skills, both written and verbal. Ability to work effectively in a dynamic and fast-paced environment. Comfortable working through ambiguity. Nice to have Bachelor's degree in business, marketing, or a related field. Familiarity with major e-commerce platforms. Strong analytical and problem-solving skills. Pay $72,000.00 min - $87,648.00 max annually. Bonus offered. Benefits and Perks Healthcare (medical, dental, vision, prescription drugs) Health Savings Account with Employer Funding Flexible Spending Accounts (Healthcare and Dependent care) Company-Paid Basic Life/AD&D insurance Company-Paid Short-Term and Long-Term Disability Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident) Employee Assistance Program Business Travel Accident Insurance 401(k) Savings Plan with discretionary company match and access to a financial advisor Vacation, paid holidays, floating holiday and sick days Employee discounts Free weekly catered lunch Dog-friendly office (available at select locations) Free gym access (available at select locations) Free swag giveaways Annual Holiday Party Invitations to pop-ups and other company events Complimentary daily office snacks and beverages SHEIN is an equal opportunity employer committed to a diverse workplace environment #J-18808-Ljbffr
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