Customer Success Operations Specialist

5 days ago


Los Angeles, California, United States UniUni Logistics Full time
Job Overview

UniUni Logistics, a North American leader in last-mile logistics, delivers tens of millions of parcels annually. Founded in 2019, UniUni's tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

We offer exciting opportunities for career growth and development. Our team is dynamic, fast-paced, and fun. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career.

Key Responsibilities:

  • We need someone who can understand our customers' business needs and execute according to defined procedures and metrics.
  • You will build and nurture long-term relationships with customers and internal teams.
  • Identify and solve program exceptions proactively.
  • Respond promptly to tickets initiated by sellers, buyers, etc.
  • Accurately diagnose issues and provide appropriate solutions.
  • Ensure all tickets are processed and resolved within the specified timeframe.
  • Keep detailed records and track the status of parcels to ensure issues are resolved completely.
  • Provide regular reports to improve workflow and increase efficiency.

Requirements

Candidates for this position must be legally authorized to work in the United States. This position does not require visa sponsorship or support.

  • A graduate degree from a university or business school is required.
  • Knowledge in Supply Chain Management or E-commerce Logistics is an advantage.
  • 1-2 years of relevant experience preferred; recent graduates are also welcome to apply.
  • You must have strong communication skills in both English and Mandarin.
  • Strong customer service orientation is essential.
  • Excellent organizational and time management skills are necessary.
  • Logical thinking ability and willingness to learn new knowledge and engage in data analytics work are required.
  • You must have excellent command of spoken and written English.
  • Good communication and interpersonal skills, with the ability to build strong working relationships, are necessary.
  • You must be able to adapt to a fast-paced work environment.
  • Drive for results and demonstrates urgency in achieving goals and persists despite obstacles.
  • Good team player, maintaining a


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