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Customer Success Manager

2 months ago

Doral, United States Jigsaw Full time

About Us Jigsaw is the leading design tool for the professional services industry (legal, accountancy and financial institutions). Think Figma or Canva but for lawyers and accountants. It transforms the complicated ideas often encountered in these industries into easy, quick and visually impactful business diagrams. From corporate structure charts and step plans to organisation charts and privacy and data flows, Jigsaw allows its users to quickly create, manipulate and present a variety of beautiful, data-rich diagrams. Jigsaw was founded by two ex-city professionals who trained at top UK and US global law firms. This is their second joint venture; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in law firms across the world. Although building for some of the biggest names in the professional services world, our company culture is anything but corporate. Ambitious people that want to collaborate on interesting challenges and have a lot of fun whilst doing it will thrive here Job Description You’ll be the trusted point of contact for our accountancy clients. Not only will you get to develop long-term relationships with some world prestigious firms, and be their internal advocate and problem solver; you will also be the vertical expert for our Accountancy CSM team in the US. This is a fantastic opportunity for an accountancy professional with client facing experience, to step into a new challenge and up skill our accountancy Customer Success team. If you're looking to develop your mentorship skills, and work with our top tier accountancy clients, then this is the role for you. Working in a startup presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we’re looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business. This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we’d like you to join us on our journey. You’ll get to… Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary Manage product trials, including training and collating feedback Assist with customer queries and requests in a timely manner Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell Strategize with the customer to align goals, promote adoption, and drive value Maximize retention and annual increases Support customers in their onboarding and account set up Train end-users and other trainers You’ll need to have… Excellent verbal and written communication skills, both internally and with external stakeholders Ability to work in an incredibly fast paced environment and ‘think on your feet’ Strong organizational skills Ability to adapt, multi-task and prioritize responsibilities Positive and high energy Problem solving mind-set Team player and self-motivator Proven track record of achieving and exceeding goals #J-18808-Ljbffr