Customer Onboarding Manager

2 months ago

Doral, United States Reeco Full time

About Us

Welcome to Reeco, where were transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the 90s. From emailing suppliers to doing inventory with pen and paper its outdated, inefficient, and expensive. Thats where we come in With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters delivering amazing guest experiences while keeping everything running like clockwork.

Why Reeco

At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. Were on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.

Did we mention were one of the fastest-growing companies to watch for 2024-2025? Join us and help build the future of hospitality tech

Who you are:

Experience:

  • 2+ years of experience in an onboarding, implementation, or customer success role, preferably in a tech startup or software company.
  • Experience in the hospitality industry or working with hospitality software solutions is a plus.

Skills:

  • Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
  • Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously.
  • Problem-solving mindset with a proactive approach to addressing client needs and challenges.
  • Proficiency in using onboarding and CRM tools.
  • Bilingual English/Spanish

Education:

  • Bachelors degree in Business, Hospitality Management, Information Technology, or a related field, or equivalent experience.

What you'll do:

Customer Onboarding:

  • Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.
  • Conduct personalized training sessions and create comprehensive onboarding materials to educate clients on our software's features and functionalities.
  • Develop and maintain an onboarding timeline and checklist, tracking progress and addressing any issues that arise.

Implementation and Configuration:

  • Assist clients in setting up and configuring our software to meet their specific needs and requirements.
  • Collaborate with clients to understand their business processes and provide tailored solutions to optimize their use of our platform.

Customer Support and Troubleshooting:

  • Serve as the primary point of contact for clients during the onboarding phase, providing timely and effective support.
  • Troubleshoot and resolve any technical issues or challenges clients may encounter during the implementation process.

Client Relationship Management:

  • Build strong, long-lasting relationships with new clients, ensuring a positive onboarding experience.
  • Gather feedback from clients to continuously improve the onboarding process and enhance customer satisfaction.

Cross-Functional Collaboration:

  • Work closely with the sales team to understand client expectations and ensure a smooth handoff from sales to onboarding.
  • Collaborate with the product team to provide feedback on user experience and suggest improvements based on client needs.

Documentation and Reporting:

  • Maintain detailed records of onboarding activities, client interactions, and progress.
  • Generate regular reports on onboarding status, client feedback, and areas for improvement.

Perks & Benefits:

Competitive Salary and Benefits:

  • A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.

Growth Opportunities:

  • The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.

Innovative Environment:

  • Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.

How to Apply:

Ready to join a company where your work has a real impact? Send us your resume, and dont forget to share why Heartt resonates with you

At Reeco, we believe in working smart, staying humble, and always bringing our best. Lets change the future of hospitality together. Only Qualified leads will be answered.

  • Customer Success Manager

    2 months ago

    Doral, United States Playbypoint Full time

    Company: Playbypoint Job Title: Customer Success Manager Location: Miami, FL, USA About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are...

  • Customer Success Manager

    3 months ago

    Doral, United States Vensure Employer Solutions Full time

    Position Summary As a Customer Success Manager, youll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Manager

    2 months ago

    Doral, United States Reeco Full time

    About Us Welcome to Reeco, where were transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the 90s. From emailing suppliers to doing inventory with pen and paper its outdated, inefficient, and expensive. Thats where we come in! With the...

  • Account Program Manager

    2 weeks ago

    doral, United States DASI Full time

    For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.DASI is embracing the...

  • Account Program Manager

    2 weeks ago

    Doral, United States DASI Full time

    For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.DASI is embracing the...

  • Account Program Manager

    2 weeks ago

    doral, United States DASI Full time

    For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.DASI is embracing the...

  • Automotive Operations Manager

    4 days ago

    Doral, Florida, United States DealerFLEX Full time

    About DealerFLEX DealerFLEX is a leading provider of automotive dealer solutions, offering full-service staffing and management expertise. Salary Range: $42,000 - $50,000 per year + monthly performance bonuses Job Overview The Automotive Operations Manager plays a critical role in the success of our client accounts. Reporting directly to the District...

  • Entry Level Management Training Program

    5 months ago

    Doral, United States Rooted Connections Full time

    We are looking for a customer-oriented service representative. A customer service representative and management trainee will act as a liaison with the sales team, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers....

  • Customer Service Assistant

    2 months ago

    Doral, United States Darlines Nursing Setvices LLC Full time

    Company Description Our company is searching for experienced candidates for the position of bilingual customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications but have sufficient experience and talent. Customer service...

  • Receptionist

    2 months ago

    Doral, United States Corient Full time

    Join a team that values your ambition and empowers your growth At Corient, we help high- and ultra-high-net-worth individuals, families and high achievers of all types enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations,...

  • Customer Experience Advocate

    5 months ago

    Doral, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Customer Experience Advocate We are Lennar Mortgage Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication...

  • Inventory and Customer Care Specialist

    4 months ago

    Doral, United States Interior Talent Full time

    Inventory and Customer Care Specialist | Miami, FL Type: Full-Time Travel Required: Yes (to LA, NY, and Dallas every few months) Languages Required: Fluent in Italian and English We have an exciting opportunity for our clients progressive, flexible, and inclusive company as an Inventory and Customer Care Specialist for their luxury brand, creating...

  • Customer Service Representative

    3 months ago

    Doral, United States Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary ObjectiveTo ensure effective and...

  • Customer Service Representative

    1 month ago

    Doral, United States Careerbuilder-US Full time

    Customer Service Representative Answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job Works under immediate supervision Primary...

  • Customer Service Representative

    4 weeks ago

    Doral, United States Careerbuilder-US Full time

    Customer Service Representative Answering telephone call inquiries and promoting an organizations products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job Works under immediate supervision Primary job...

  • B2B Customer Service Representative

    1 month ago

    Doral, United States AEG FUELS Full time

    Company Description: Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The companys core business is the marketing and financing of fuel supply and logistics solutions for the worlds largest airlines, militaries, and corporate operators. AEG Fuels serves its clients through a network of...

  • Customer Service Representative

    2 months ago

    Doral, United States SNI Financial Full time

    Seeking out an experienced Customer Service Representatives in the Doral/Hialeah/Medley areas.Are you a people person?Are you an excellent communicator with people from all walks of life?Are you exceptionally skilled at handling complaints and difficult situations? Than this job is for you.Must be extremely friendly and easy to talk to.Some experience...

  • E-commerce & Customer Experience Coordinator

    4 months ago

    Doral, United States bakerly Full time

    Description About bakerly: bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry! We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San...

  • Customer Service Representative FL

    3 weeks ago

    doral, United States Monster jobs Full time

    Customer Service Representative Answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job Works under immediate supervision Primary...

  • Account Manager

    5 months ago

    Doral, United States 5th HQ Full time

    Our Account Manager's main role is to generate additional turnover by creating and nurturing a strong pipeline of opportunities within existing and new Corporate Account customers to ensure a continuous stream of projects in different stages.Job Description:We are searching for a committed, opportunity hunter, dedicated to making things happen and used to...