Lead Barista

1 week ago

Las Vegas, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

As a Lead Barista at Starbucks, you will be responsible for overseeing the barista team, maintaining a clean and welcoming dining area, and ensuring smooth service. With your warm smile and attentive service, you'll set the stage for a memorable guest experience. By understanding each customer's unique needs, you'll create WOW moments that leave a lasting impression long after their visit.

RESTAURANT HOURS:

Lobby Location
Mon - Thu: 6:00 AM - 7:00 PM
Fri - Sun: 6:00 AM - 9:00 PM

Casino Location
Mon, Thu - Sun: 7:00 AM - 2:00 PM
Tue - Wed: Closed

RESTAURANT LINK: Starbucks Las Vegas (mgmresorts.com)


STARTING RATE:$19.744 an hour


THE DAY-TO-DAY:

  • Shift Leadership and Team Development: Lead, coach, and train a shift of 3-12 team members to ensure smooth daily operations and promote staff development.

  • Sales and Service Expertise: Demonstrate proficiency in selling techniques and service for non-alcoholic beverages, as well as menu items, ensuring an exceptional guest experience.

  • Guest Complaint Resolution: Resolve guest complaints within the scope of your authority; escalate issues to management or Security as needed and report any unusual events or circumstances.

  • Order Placement and Delivery: Take, place, and serve food and drink orders efficiently and accurately, ensuring timely service to guests.

  • Order Preparation and Packaging: Pack and prepare guest orders according to their preferences, including all necessary condiments and accompaniments.

  • Opening and Closing Duties: Perform all opening and closing duties as assigned based on the shift schedule, ensuring readiness and cleanliness of the workspace.

  • Warehouse Stocking and Replenishment: Unload warehouse deliveries, stock storage areas, and ensure supplies and machines are replenished as needed, maintaining organization.

  • Cleanliness and Sanitation: Maintain the cleanliness, sanitation, and appearance of both front and back-of-house areas, ensuring the dining area remains clean and inviting without disrupting guests.

  • Inventory Management and Ordering: Establish daily par levels for inventory, manage stock, and complete daily order sheets to ensure adequate supply levels.

  • Additional Duties: Perform other job-related duties as required.

MINIMUM REQUIREMENTS:

  • Work Schedule: Work varied shifts, to include weekends and holidays.

  • Education: High school diploma, GED, or equivalent educational experience.

THE IDEAL CANDIDATE:

  • Barista Certification: Hold a valid Barista Certification, demonstrating expertise in coffee preparation and adherence to beverage standards.

  • Experience at Starbucks: Have 6+ months of experience working at a Starbucks location, with a strong understanding of company protocols and operational flow.

  • Customer Service Skills: Possess excellent customer service skills, with the ability to engage with guests in a friendly and professional manner.

  • Leadership Abilities: Demonstrate strong leadership skills, capable of training and guiding a team to ensure smooth and efficient operations.

  • Passion for Guest Experience: Show a passion for creating exceptional guest experiences, with a focus on attention to detail and service quality.

THE PERKS & BENEFITS:

  • Wellness Incentives: Programs designed to support your physical and mental health.

  • Health & Income Protection: Access to health and income protection benefits for eligible employees.

  • Employee Discounts: Access to discounts on hotel stays, dining, retail, entertainment, and with company partners for travel, electronics, and more.

  • Free Meals: Complimentary meals provided in our employee dining room.

  • Free Parking: Free parking available both on and off shift.

  • Development Opportunities: Access to professional and personal development programs, networking events, and community volunteer opportunities.

Are you ready to JOIN THE SHOW? Apply today

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