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Customer Service II

2 months ago

North Chicago, United States Spectraforce Technologies Full time
Title: Customer Service II - Bilingual
Duration: 1 Month (Possibility of extension based on performance. Conversion to FTE also on the cards.)
Location: Abbott Park, Illinois, 60064
Timings: 10 AM - 7 PM

Job Description:
* In Office position
* Fluent in French and English (verbal and writing)
* This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
* 3 - 5-year experience required.
* Takes inbound or places outbound calls to provide information to customers.
* Utilizes a database to retrieve customer or company information.
* Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
* Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
* Can organize and handle calls with speed and accuracy.
* Can work with complex computer applications and resource materials.
* Can use multiple operating environments (Windows, DOS, Mainframe).
* Required to have skills in the following PC software products, Lotus Notes, Excel, MS Word