Digital Product Owner
3 days ago
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.
***REMOTE***
The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Digital Product Owner - ServiceNow. The Digital Product Owner - ServiceNow position will partner with critical internal members of IT and external members of the business community to maintain and develop ServiceNow. Day to day this position will focus on leading the resolution of ServiceNow operational issues, assisting the ServiceNow Product Owner in developing the backlog and strategic roadmap, and directing support staff responsible for ensuring the work is completed.
- Partner with stakeholders (internal IT and external business leaders) to maintain and advance ServiceNow.
- Champion of the product internally and externally, pushing for rapid adoption and resolution of production issues.
- Actively engages in education & research to stay current with ServiceNow and associated standards like ITIL, Project Management, Quality Assurance, and Compliance.
- Directs ServiceNow support staff daily to set priority between operational needs and product advancement activities to ensure goals are accomplished.
- Assist the Product Owner in Defining and Prioritizing the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.
- Monitor ServiceNow production issues and ensure timely resolution.
- Work with IT leadership to establish reports and KPIs (key performance indicators) that can be used to track overall IT operations status.
- Project Management activities including participating and leading scrum meetings, leading minor change efforts, and/or assisting project managers assigned from the PMO.
- Fill the role of ServiceNow Subject Matter Expert and Quality Assurance Analyst as needed.
- Follows all security standards when working with sensitive data.
- Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- Bachelor's degree required; major in relevant information technology or business field preferred
- ServiceNow certification preferred (Application Specialist, Architect, Developer, or Systems Administrator)
- Minimum Five (5) years' experience with ServiceNow required.
- Five (5) years' healthcare or higher education experience preferred.
- Demonstrated knowledge of Agile Methodology concepts like sprint, scrum, backlog, stories, etc.
- Experience partnering with internal and external stakeholders to customize, configure, and enhance ServiceNow.
- Outstanding oral and written communication skills
- Strong attention to detail to ensure accuracy and completeness
- Organized and detailed oriented
- Background supporting various aspects of ServiceNow and IT Operations
- Demonstrated ability to safely work with sensitive data.
- Excellent interpersonal skills
- Project management skills including Agile
- Highly self-motivated
- Extraordinary prioritization, time management, and multi-tasking skills
- Works efficiently in dynamic environment with changing priorities
Any appropriate combination of relevant education, experience and/or certifications may be considered.
#LI-AS1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H17
-
Digital Product Owner – ServiceNow
6 days ago
Miami, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this . ***REMOTE*** The University of Miami Health System, "UHealth",...
-
Product Owner
3 months ago
Miami, United States Norwegian Cruise Line Holdings Ltd. Full timeBASIC PURPOSE: Responsible for turning Enterprise Data Management roadmap into specific scope / features and for organizing those items into a backlog for their team. Create a clear understanding of the business objectives by analyzing available data, experimenting as required, to define a product strategy. This will require heavy collaboration with...
-
Product Owner
4 weeks ago
Miami, United States Norwegian Cruise Line Holdings Ltd. Full timeBASIC PURPOSE: Responsible for turning Enterprise Data Management roadmap into specific scope / features and for organizing those items into a backlog for their team. Create a clear understanding of the business objectives by analyzing available data, experimenting as required, to define a product strategy. This will require heavy collaboration with...
-
Product Owner
1 month ago
Miami, United States Royal Caribbean Group Full timePosition Summary Based in Miami, FL and reporting to the Senior Manager or Manager, Product Development, the Product Owner, Product Development will be responsible for translating the product vision into the various briefs, documents and working sessions aligning every stakeholder and partner to ensure that whatever product or experience the Product Owner...
-
Product Owner
4 weeks ago
Miami, United States Royal Caribbean Group Full timePosition Summary Based in Miami, FL and reporting to the Senior Manager or Manager, Product Development, the Product Owner, Product Development will be responsible for translating the product vision into the various briefs, documents and working sessions aligning every stakeholder and partner to ensure that whatever product or experience the Product Owner...
-
IT Product Owner
3 weeks ago
Miami, United States AEG FUELS Full timeCompany Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business is the marketing and financing of fuel supply and logistics solutions for the world's largest airlines, militaries, and corporate operators.AEG Fuels serves its clients through a network of...
-
IT Product Owner
2 months ago
Miami, United States AEG FUELS Full timeCompany Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.AEG Fuels serves its clients through a network of...
-
IT Product Owner
4 weeks ago
Miami, United States AEG FUELS Full timeCompany Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.AEG Fuels serves its clients through a network of...
-
Senior Product Owner
3 weeks ago
Miami, United States Royal Caribbean Group Full timeJourney with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. POSITION SUMMARY: The Senior Product Owner is responsible for...
-
Product Owner HRIS
1 month ago
Miami, United States PriceSmart Full timePriceSmart is the largest operator of membership warehouse clubs in Central America, the Caribbean, and Colombia. We are dedicated to providing exceptional value and service to our members. We are looking for a dynamic and experienced HRIS Product Owner to join our team and lead the development and enhancement of our Human Resource Information System...
-
Product Owner HRIS
4 weeks ago
Miami, United States PriceSmart Full timePriceSmart is the largest operator of membership warehouse clubs in Central America, the Caribbean, and Colombia. We are dedicated to providing exceptional value and service to our members. We are looking for a dynamic and experienced HRIS Product Owner to join our team and lead the development and enhancement of our Human Resource Information System...
-
Manager, Digital Product
4 weeks ago
Miami, United States Royal Caribbean Group Full timeAbout the Team As a part of the Royal Caribbean Group organization, our Business Transformation Team is at the forefront of an enterprise-wide transformation initiative to offer new capabilities and elevate our guest experience and transforming the organization into a worldclass Vacation Company. We are looking for a Digital Product Manager who is highly...
-
Manager, Digital Product
4 days ago
Miami, United States Royal Caribbean Group Full timeAbout the Team As a part of the Royal Caribbean Group organization, our Business Transformation Team is at the forefront of an enterprise-wide transformation initiative to offer new capabilities and elevate our guest experience and transforming the organization into a worldclass Vacation Company.We are looking for a Digital Product Manager who is highly...
-
Manager, Digital Product
3 days ago
Miami, United States Royal Caribbean Group Full timeAbout the Team As a part of the Royal Caribbean Group organization, our Business Transformation Team is at the forefront of an enterprise-wide transformation initiative to offer new capabilities and elevate our guest experience and transforming the organization into a worldclass Vacation Company.We are looking for a Digital Product Manager who is highly...
-
Product Owner
1 month ago
Miami, United States haku (careers@hakusports.com) Full timeJob DescriptionJob DescriptionAs our Product Owner, you will be responsible for managing executing product vision, managing product backlog, and ensuring that the development team has a clear understanding of the product vision and goals. You will work closely with the development team, stakeholders, and customers to identify and prioritize features based on...
-
Product Owner
4 weeks ago
Miami, United States haku (careers@hakusports.com) Full timeJob DescriptionJob DescriptionAs our Product Owner, you will be responsible for managing executing product vision, managing product backlog, and ensuring that the development team has a clear understanding of the product vision and goals. You will work closely with the development team, stakeholders, and customers to identify and prioritize features based on...
-
Manager, Digital Product Management
2 weeks ago
Miami, United States The University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. ***REMOTE*** The University of Miami Health System, "UHealth",...
-
Lead, Product Development
3 weeks ago
Miami, United States Royal Caribbean Group Full timeJourney with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Lead Product Development for Celebrity...
-
Product Manager, Digital
4 weeks ago
Miami, Florida, United States Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
-
Product Manager, Digital
1 month ago
Miami, Florida, United States Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...