Digital Product Owner – ServiceNow

4 days ago

Miami, United States University of Miami Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .

***REMOTE***

The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Digital Product Owner – ServiceNow. The Digital Product Owner – ServiceNow position will partner with critical internal members of IT and external members of the business community to maintain and develop ServiceNow. Day to day this position will focus on leading the resolution of ServiceNow operational issues, assisting the ServiceNow Product Owner in developing the backlog and strategic roadmap, and directing support staff responsible for ensuring the work is completed.

Partner with stakeholders (internal IT and external business leaders) to maintain and advance ServiceNow.

Champion of the product internally and externally, pushing for rapid adoption and resolution of production issues.

Actively engages in education & research to stay current with ServiceNow and associated standards like ITIL, Project Management, Quality Assurance, and Compliance. 

Directs ServiceNow support staff daily to set priority between operational needs and product advancement activities to ensure goals are accomplished. 

Assist the Product Owner in Defining and Prioritizing the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.

Monitor ServiceNow production issues and ensure timely resolution.

Work with IT leadership to establish reports and KPIs (key performance indicators) that can be used to track overall IT operations status. 

Project Management activities including participating and leading scrum meetings, leading minor change efforts, and/or assisting project managers assigned from the PMO. 

Fill the role of ServiceNow Subject Matter Expert and Quality Assurance Analyst as needed.

Follows all security standards when working with sensitive data. 

Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Bachelor's degree required; major in relevant information technology or business field preferred

ServiceNow certification preferred (Application Specialist, Architect, Developer, or Systems Administrator)

Minimum Five (5) years’ experience with ServiceNow required.

Five (5) years’ healthcare or higher education experience preferred.

Demonstrated knowledge of Agile Methodology concepts like sprint, scrum, backlog, stories, etc. 

Experience partnering with internal and external stakeholders to customize, configure, and enhance ServiceNow.

Outstanding oral and written communication skills

Strong attention to detail to ensure accuracy and completeness

Organized and detailed oriented

Background supporting various aspects of ServiceNow and IT Operations

Demonstrated ability to safely work with sensitive data.

Excellent interpersonal skills

Project management skills including Agile

Highly self-motivated

Extraordinary prioritization, time management, and multi-tasking skills

Works efficiently in dynamic environment with changing priorities

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H17

  • Digital Product Owner

    7 hours ago

    Miami, United States The University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. ***REMOTE*** The University of Miami Health System, "UHealth",...

  • Manager, Digital Product Management

    2 weeks ago

    Miami, United States The University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. ***REMOTE*** The University of Miami Health System, "UHealth",...

  • ServiceNow Administrator

    2 weeks ago

    Miami, Florida, United States Amadeus Full time

    Job TitleServiceNow Administrator Hybrid role, only local candidates to Miami or Orlando will be considered. Summary of the role:As part of the Amadeus Global Technology and Cloud organization, the ServiceNow Administrator is responsible for the day-to-day administration and maintenance of the ServiceNow platform. The ServiceNow Administrator will possesses...

  • Senior Data Center Operations Analyst

    3 weeks ago

    Miami, Florida, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Data Center Operations Analyst

    4 weeks ago

    Miami, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Data Center Operations Analyst

    4 weeks ago

    Miami, United States ServiceNow Full time

    Job DescriptionNOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized...

  • Senior Data Center Operations Analyst

    5 days ago

    Miami, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Data Center Operations Analyst

    3 weeks ago

    Miami, United States ServiceNow Full time

    Job DescriptionNOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized...

  • Product Owner

    3 months ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Responsible for turning Enterprise Data Management roadmap into specific scope / features and for organizing those items into a backlog for their team. Create a clear understanding of the business objectives by analyzing available data, experimenting as required, to define a product strategy. This will require heavy collaboration with...

  • Product Owner

    4 weeks ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Responsible for turning Enterprise Data Management roadmap into specific scope / features and for organizing those items into a backlog for their team. Create a clear understanding of the business objectives by analyzing available data, experimenting as required, to define a product strategy. This will require heavy collaboration with...

  • Product Owner

    1 month ago

    Miami, United States Royal Caribbean Group Full time

    Position Summary Based in Miami, FL and reporting to the Senior Manager or Manager, Product Development, the Product Owner, Product Development will be responsible for translating the product vision into the various briefs, documents and working sessions aligning every stakeholder and partner to ensure that whatever product or experience the Product Owner...

  • Product Owner

    4 weeks ago

    Miami, United States Royal Caribbean Group Full time

    Position Summary Based in Miami, FL and reporting to the Senior Manager or Manager, Product Development, the Product Owner, Product Development will be responsible for translating the product vision into the various briefs, documents and working sessions aligning every stakeholder and partner to ensure that whatever product or experience the Product Owner...

  • IT Product Owner

    2 weeks ago

    Miami, United States AEG FUELS Full time

    Company Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business is the marketing and financing of fuel supply and logistics solutions for the world's largest airlines, militaries, and corporate operators.AEG Fuels serves its clients through a network of...

  • IT Product Owner

    4 weeks ago

    Miami, United States AEG FUELS Full time

    Company Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.AEG Fuels serves its clients through a network of...

  • IT Product Owner

    2 months ago

    Miami, United States AEG FUELS Full time

    Company Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.AEG Fuels serves its clients through a network of...

  • Senior Product Owner

    3 weeks ago

    Miami, United States Royal Caribbean Group Full time

    Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. POSITION SUMMARY: The Senior Product Owner is responsible for...

  • Product Owner HRIS

    4 weeks ago

    Miami, United States PriceSmart Full time

    PriceSmart is the largest operator of membership warehouse clubs in Central America, the Caribbean, and Colombia. We are dedicated to providing exceptional value and service to our members. We are looking for a dynamic and experienced HRIS Product Owner to join our team and lead the development and enhancement of our Human Resource Information System...

  • Product Owner HRIS

    4 weeks ago

    Miami, United States PriceSmart Full time

    PriceSmart is the largest operator of membership warehouse clubs in Central America, the Caribbean, and Colombia. We are dedicated to providing exceptional value and service to our members. We are looking for a dynamic and experienced HRIS Product Owner to join our team and lead the development and enhancement of our Human Resource Information System...

  • Manager, Digital Product

    2 months ago

    Miami, United States Royal Caribbean Group Full time

    About the Team As a part of the Royal Caribbean Group organization, our Business Transformation Team is at the forefront of an enterprise-wide transformation initiative to offer new capabilities and elevate our guest experience and transforming the organization into a worldclass Vacation Company. We are looking for a Digital Product Manager who is highly...

  • Manager, Digital Product

    4 weeks ago

    Miami, United States Royal Caribbean Group Full time

    About the Team As a part of the Royal Caribbean Group organization, our Business Transformation Team is at the forefront of an enterprise-wide transformation initiative to offer new capabilities and elevate our guest experience and transforming the organization into a worldclass Vacation Company. We are looking for a Digital Product Manager who is highly...