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Member Service Representative
4 months ago
**Member Service Representative - Full Time - Highlands Ranch, CO**
* 8545 S Quebec St, Highlands Ranch, CO 80130, USA
* Full-time
**Company Description**
Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado's largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an "employer of choice" and to have received nominations and awards as a "Best Place to Work" in both Southern Colorado and the Denver metro area. Ent's numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done. **Job Description**
The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards. **Qualifications**
**Environmental, physical and psychological requirements:**
* Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures
* Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking
* Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau)
* Responsible for meeting job training requirements.
* Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy
* Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
* **Minimum Formal Education Required for this Position:**
+ High School Diploma/G.E.D. or Equivalent
**Minimum Work Experience:**
+ 6+ months customer service and cash handling experience required
+ Sales experience preferred
**Technical or Specialized Knowledge/Skills:**
+ Enthusiastic attitude regarding helping our community.
+ Strong emphasis on member service and offering appropriate cross-sell/upsell opportunities to the member.
+ Strong attention to detail and accuracy of all transactions is of critical importance.
+ Professional and courteous communication skills are of critical importance.
+ Proficient in basic math (addition, subtraction, multiplication, and division).
+ Comfortable handling physical money with a high level of accuracy with members directly.
+ Exposure to Microsoft Outlook and web-based transactional systems to complete day-to-day member requests.
+ Able to use 10-Key by touch is preferred.
**Certifications Required:** none
* Must be able to sit or stand for prolonged periods of time in a climate-controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in-person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to professionally address and de-escalate members in person who may be upset, discourteous, or otherwise unhappy towards the credit union. Must feel comfortable cross-selling or up-selling products to the membership based on uncovered needs. Must be able to lift up to 50 lbs. in order to transfer coin machine bags to a dolly, open Cash Dispensing Machines, open vault doors, or lift/transfer items typical to an office environment.
**Additional Information**
**This position pays S-10 $19.91 to $22.01 per hour.**
This position is eligible for monthly incentives based on performance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
For information on our benefits please visit:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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**Job Location**
Member Service Representative - Full Time - Highlands Ranch, CO
* 8545 S Quebec St, Highlands Ranch, CO 80130, USA
* Full-time
