Manager, Developer Documentation

3 weeks ago


Chicago, United States PayPal Full time

What you need to know about the roleWere looking for a Content Manager who wants to transform Developer Documents Experiences at PayPal Inc. In this role, you will manage a dynamic and strong team of technical writers to create and drive the Developer Docs and Content strategy for PayPal and its subsidiaries that will be consumed by millions of global developers to successfully get merchants onboarded.Meet the TeamThe Developer Experiences team is part of the Merchant team within the Core Product & Engineering organization. The Developer Experiences team is committed to delivering the best experience for our global developers. Our team designs end- to-end developer experiences, testing and tooling capabilities critical for our customers (developers) to build and go-live with PayPals payment integrations.Your way to impactYou will be a lead advocate and driver of the team in adopting Content Management systems and other technologies for creating and managing high quality and technically complex documents. You will manage a dynamic and strong team of technical writers to create and drive the Developer Docs and Content strategy for PayPal and its subsidiaries, that will be consumed by millions of global developers to successfully get merchants onboarded.Your day to dayIn this role, you will,Motivate and uplevel a dynamic and strong team of technical writersBe a domain and thought leader in bringing best of industry innovation, best practices, processes and tools to the Developer Experiences team.Dive deep into customer pain points and feedback and take a data and analytics driven approach towards creating and managing document experiences.Manage cross-functional stakeholders with ability to set, manage and respond to diverse and multiple customer/stakeholder expectations and build strong relationships with a diverse set of stakeholders to make a large cross-company impactWhat do you need to bring8+ years of experience in the technical writing space, preferably in Fintech, Enterprise or SMB Software, Cloud/SaaS Technologies, Retail/Supply Chain industries4+ years of people management experienceThe ability to think deeply about document experiences for developer and balance with available resources and risks to synthesize a strong but workable vision for document-as-a-productExperience and skill in operationalizing strategies and requirements.Excellent Communication Skills**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.#J-18808-Ljbffr

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