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Customer Service
4 months ago
** Customer Service Specialist-813012**
**Job Category****:** Patient Financial Services- Revenue Integrity **Requisition Number****:** CUSTO001605 Showing 1 location **Job Details**
**Description**
* Reviews EOBs to determine if the EOB is a duplicate or should be posted to the patients account
* Answer phone messages within 2 business days
* Handle insurance payers phone calls
* Handle patient phone calls
* Handle patient walk ins
* Post credit card payments to the patients accounts
* Scan correspondence from the lock box and daily mail to the patients account.
* Print medical records from Cerner for specific payers and forward to the billers for processing
* Enter detailed notes in the Patient Accounting system
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Experience**
**Licenses & Certifications**
**Preferred**
C-Heartsaver