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Customer Service Representative

2 months ago

Alamogordo, New Mexico, United States Gerald Champion Regional Medical Center Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Gerald Champion Regional Medical Center. In this role, you will be responsible for providing exceptional customer service to patients and insurance payers, ensuring timely and accurate resolution of issues.

Responsibilities:

* Review EOBs to determine if they are duplicates or should be posted to patients\u2019 accounts
* Answer phone messages within 2 business days
* Handle insurance payers\u2019 phone calls
* Handle patient phone calls
* Handle patient walk-ins
* Post credit card payments to patients\u2019 accounts
* Scan correspondence from the lock box and daily mail to patients\u2019 accounts
* Print medical records from Cerner for specific payers and forward to billers for processing
* Enter detailed notes in the Patient Accounting system

Requirements:

* High School or better
* C-Heartsaver certification

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

At Gerald Champion Regional Medical Center, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional advancement.

Apply today and take the first step towards a rewarding career in customer service"}