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Seasonal Customer Experience Representative

4 months ago

Tulsa, United States Indigo Books & Music Full time

**Seasonal Customer Experience Representative**

**Contract | Burlington, ON**

**Company Description**

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

* We love books and all things beautiful

* We are Canadas Cultural Department Store

* Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

* We exist to add joy to our customers lives each and every time they interact with us and our products

* Our job is to create joyful moments for our customers

* We treat each other the way wed treat a valued friend

* We inspire each other to do our best work

* We seek to ignite creativity and innovation every day

* We give back to the communities in which we operate

**Job Description**

WHAT YOULL DO

* Create a warm and welcoming environment in our stores

* Add joy to our customers' lives

* Leverage our product to tell stories

* Engage and connect with our customers on the floor

* Curate specific product collections for each customer you meet

* Ensure Visual Standards are followed and maintained

* Role model Indigos High Performance Characteristics

* Seek information regarding new products, promotions and programs

* Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

* Take accountability to respond to customer feedback in a timely manner

* Hold self and others accountable

* Own self-development and provide continuous feedback to colleagues and Leadership Team

* Share ideas with Leadership Team on how to improve the employee and customer experience

**Qualifications**

WHO YOU ARE

* Passionate

* Enthusiastic

* Curious

* Humble

* Giving

* Driven

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

**WELCOME HOME**

**Seasonal Customer Experience Representative**

Retail Stores (ST) Contract Entry Level Indigo Burlington Mall Customer Service