Patient Services Representative

1 week ago


Tomball, United States LHC Group Full time
Job Description

We are hiring a Scheduling Specialist.

At Elite Home Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You can find a home for your career here.

As a member of our team, you can expect:
  • flexibility for true work-life balance
  • opportunities for career growth
  • employee-focused wellness and support programs
If you love helping people and want to strengthen your experience, this is a great opportunity for you.

Responsibilities
  • Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients' needs and employee needs.
  • Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
  • Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.
  • Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
  • Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.
  • Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.
Qualifications

Education Requirements
  • High school education or equivalent
Experience Requirements
  • Minimum one year of scheduling experience in health care setting
  • Exceptional organizational, customer service, communication, and decision making skills required.
  • Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits


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