Administrative/Operations - Process Improvement Analyst
4 weeks ago
Process Improvement Analyst
Pay Rate: $38.00 Per Hour
Duration: 6 Month Contract to Hire based on performance
Location: 100% On-site Cambridge, Massachusetts 02139
Hours: Standard
Role Overview:
Day to Day Responsibilities:
Analyzes and identifies improvements for current transportation department processes.
Documents and studies department processes utilizing Lean Six Sigma tools, time/motion studies and other techniques.
Manages mid size projects and implementations, often focused on process modifications.
Manages project team to develop and implement mid-sized process efficiencies.
Uses project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc.
Will monitor:
Transportation App - Wayleadr
Collects and houses all data
Client based website
Responsible for monitoring parking reimbursement SLAs
Managing benefit page for transportation
Relationship management:
Manage relationship between client and City of Cambridge and State of Massachusetts regarding transportation guidelines
Manage relationship between client and 3rd party consultants
Meetings and Presentations:
Quarterly Steering Committee
Quarterly Employee/Client Training Sessions - transportation does knowledge share on app use, general FAQ
New Hire Orientation 1x Month - entire transportation benefit overview
Other Duties:
Researches and gains in- depth understanding of current processes and formally documents new areas of process improvement.
Analyzes and benchmarks process metrics against industry standards to ensure a "best practice is achieved when possible.
Assists management in the tracking and prioritization of projects in the Process Improvement Team pipeline.
Partners with IT to create technology solutions which achieve direct process efficiencies.
Trains staff on new approved business processes.
Qualifications:
Years' Experience Required:
3 - 5 years experience with process improvement, project management or other related experience.
Education Requirements:
HSD
Systems/Software Proficiencies:
Office Suite, Mobile Applications, Site Management
Certifications:
nice to have
Must have Skills:
Excellent written and verbal communication skills
Executive Presentation skills
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
Ability to comprehend, analyze, and interpret documents
will need to pull data from various sources and enter on PowerPoint deck for presentation
Ability to solve problems involving several options in situations
Self-starter, business acumen, excellent decision-making, and able to operate under ambiguity at times.
Strong emotional awareness and intelligence
ability to pivot and deal with critical exceptions.
Top Nice to Have Skills:
Bachelors degree
Presentation Portfolio to review upon submission
Interview Process:
1st Round - Video; 2nd Round - On-site
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