Communications Specialist

7 days ago


Glen Allen, United States Bankers Insurance Full time
Job Details

Job Location
Richmond - Glen Allen, VA

Position Type
Full Time

Job Shift
Day

Job Category
Customer Service

Description

Summary: The Communications Specialist is responsible for answering incoming calls, directing calls, mail distribution/scanning, and greeting visitors. The Communications Specialist is the first point of contact for the office, which requires a positive attitude and polished, professional appearance.

Essential Duties and Responsibilities:
  • Serve visitors and clients by greeting them in a professional, friendly manner.
  • Maintains security by issuing visitor badges and/or logbooks.
  • Answer, screen and forward any incoming phone calls while providing basic information when needed.
  • Scan all mail, attach to the client account and set to the appropriate recipient.
  • Effectively prepare daily bank deposits.
  • Prepare outgoing mail at the end of each workday.
  • Scan incoming faxes, attach to the client accounts and set to the appropriate recipients.
  • Perform other duties as required.
Core Competencies:
  • Be a self-starter, well-organized and display good business communication skills, both verbal and written.
  • Be a team player and display resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
  • Demonstrated excellent organizational and personal interfacing skills.
  • Comfortable learning new applications and taking on new tasks as required.
  • Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required.
  • Possess ability to deal with conflict and resolve problems with poise.
  • Exhibit a personal commitment to develop insurance knowledge and commitment to obtain an insurance license within 12 months of hire.
Qualifications

Education/Experience:
  • Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint).
  • Two years of consistent employment in a customer service capacity.
  • High School Diploma; College Degree preferred.


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