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Customer Service Representative

2 months ago

Livermore, United States Collabera Full time

Description

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Customer Service Representative

Contract: Livermore, California, US

Salary: $22.00 Per Hour

Job Code: 351202

End Date: 2024-07-27
Days Left: 11 days, 3 hours left

Apply

Job Description:

Duties:
  • Maintain a customer base in the Remote Patient Monitoring platform.
  • Accountable for VW enrollment calls and equipment training / set up.
  • Accountable for Compliance follow up.
  • Conduct customer monthly calls.
  • Place supply and Equipment orders.
  • Follow up with Vendors as necessary.
  • Ability to work reports and follow through on orders placed.
  • Ordering, Shipping, Confirmation of Delivery and RMA if needed.
  • Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
  • Resolve or report any problems that may occur.
  • Assist with implementation of workflow productivity improvements.
  • Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
Basic Qualifications:
  • Minimum of One year of Customer Service experience
  • Office knowledge (Excel, Word)
  • Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications:
  • Associate degree or equivalent work history
  • Some data processing experience preferred.
  • Spanish Speaking Preferred but not required.
  • Previous experience/knowledge with Apple products is also helpful in this role.
Competencies:
  • Excellent interpersonal and phone etiquette skills
  • Detail & Team Oriented
  • Professional communication Skills
  • Excellent Time Management Skills
  • Ability to multitask
Pay Range: $21/hr - $22/hr

Job Requirement
  • Customer Service
  • Excel
  • Communication Skills
  • Spanish Proficiency
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Vishnu Nair
  • vishnu.nair@collabera.com


Apply Now