Implementation Manager
3 weeks ago
Way helps businesses unlock the power of brand activations.
Headquartered in Austin, Texas, with a European office in Paris, we are building the world's first B2B software platform that enables consumer brands to launch experiences and activations at scale. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Our platform provides the infrastructure for any brand to launch experiences using software-driven automation to drive new revenue, build brand loyalty, and streamline operational processes that go into executing on experiences at scale.
Founded in May of 2020, Way already supports hundreds of leading brands in the hospitality space, including Accor, Auberge Resorts Collection, Hyatt, as well as iconic independents such as The Little Nell in Aspen and Meadowood Napa Valley. We are a post-Series A stage company backed by Tiger Global, MSD Capital (Michael Dell), and others, growing high single digits month-over-month on average.
WAY IMPLEMENTATION MANAGER
As part of the Customer Success team, the Implementation Manager's ultimate goal is to onboard and implement Way partners as quickly and efficiently as possible so they see success and ROI as quickly as possible. We're looking for driven, talented, curious, organized, and goal-oriented Implementation Managers to join our team and be among the first hires at a high-growth, industry-changing, and globally-minded technology company. We're looking for someone who is independent, and collaborative, can pivot on a moment's notice, and excels in problem-solving and identifying issues before they arise. You work well under pressure, are a top-notch multi-tasker, and do things quickly and do them well. Your greatest strength is your follow-through and your ability to get things done in an efficient and practical manner. You get things across the finish line and you give everything you do 200%.
We'd love it if you have previous startup experience at a company with fewer than 50 employees, but it's not required. You're comfortable working independently and you don't need hand-holding, but you're also always eager to work directly with key internal and external stakeholders to align on objectives and approaches. You're also excited about building an industry-changing company and taking ownership and pride in your work and its results.
Ideally, you have experience working in the hospitality industry. You are laser-focused on not just ensuring our partners are satisfied, but that they become Way's biggest advocates. Finally, we're looking for people who are entrepreneurial - you're not looking for just another job, but for a place to take ownership in your work and the fruits of your labor, and you're able to think long-term and are committed to contributing to building a successful company.
YOU WILL
Work with the founding team to continue bringing the company's vision from idea to reality
Own our partners' onboarding, training, and implementation
Serve as the Way subject matter expert and trusted advisor to our partners
Drive and understand the entire implementation phase from closed sale to go-live
Manage multiple Way implementations and prioritize work accordingly
Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their implementations
Fully understand the Way platform, features, and functionality
Navigate internal and external resources and get answers to your questions, addressing issues end-to-end in a reasonable time
Resolve issues and provide solutions with minimal direction on procedural matters
Have a comprehensive understanding of the hospitality industry
Demonstrate the value of Way to our customers by providing white glove implementation and ensuring our partners are leveraging Way's functionalities that will catapult their property(ies) to success
WE'RE LOOKING FOR SOMEONE WHO HAS
A genuine interest in the experience economy
An engaging and positive personality that delights partners
Excellent written and verbal communication skills
Attention to detail, meticulous, systematic, and organized
Very strong organizational skills and the ability to manage and develop relationships among our partners
The ability to deeply understand a cutting-edge but intuitive software tool
The ability to build and nurture relationships with highly sophisticated brand and marketing leaders in the hospitality industry
The ability to thrive in a dynamic, fast-paced environment
Pride in their work
A desire to always go above and beyond
A desire to be the best at their craft
The willingness to put in the work necessary to deliver outsized results
An interest in growing for the long term with an early-stage, high-growth company
English fluency. Spanish, French, or other foreign language proficiency is a plus, but not at all needed
THE REST
Compensation includes a highly competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits, and other travel-related perks
Candidates are required to be located in or willing to relocate to Austin, TX
Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectory
You should be excited about startups and not looking for an easy job. This is a commitment, but it's a commitment that will set you, and as a byproduct, the company, apart from the pack
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