Implementation Specialist

4 weeks ago

Austin, United States Asure Software Full time

**Who we are**

Over 500 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.
- Must live in or be willing to relocate to one of the following states to be eligible for hire: Florida, Vermont, Tennessee, Texas, New York, Washington, Nebraska, North Carolina, Arizona, Rhode Island, New Jersey, California, Missouri, Michigan, Massachusetts, or Illinois._

How I will contribute

As an Implementation Specialist, you provide expertise in new client configurations of our mid-market Human Capital Management (HCM) software products.

Responsibilities include:

- Owning a client’s successful adoption of our solutions in payroll, payroll tax, employee benefit management, recruitment, human resource compliance, employee relations, organizational development, and other general areas of human resources.
- Managing the client relationship at the sales team handoff and guide them through the multiple phases of implementation, as you continue to build out the available enterprise products.
- Defining client user requirements, executing configurations and providing testing of the final product.
- Delivering seamless SaaS software HCM implementations
- Assists in conducting group presentations, training sessions and provide guidance on how to maneuver and maintain AsureHCM.
- Own all stages of our software implementation projects:

- Discovery
- identify client business requirements and document
- Configure
- our mid-market HCM solution based on the client requirements
- Deliver
- training on the mid-market HCM configured solution
- Deploy
- successfully complete customized HCM implementations
- Support
- clients for the first 2 payrolls following Go Live
- Deliver results on time and within or under budget.
- Ensure client product adoption and methodology for success with our products.
- Provide status reports and overall project updates to the project team.
- Support to overcome project hurdles, through client management and internal team management to get the project to completion.
- Identify opportunities to position other products and service offerings
- creating overall client satisfaction with Asure.
- Create client advocates for our products
- leaving every customer happy and willing to provide a reference to future customers.
- Execute and assist with additional Professional Service work where needed

Qualifications:

- Bachelor’s Degree or equivalent in education and experience.
- 2+ years of professional consulting experience in implementing HCM software systems.
- An expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics.
- Experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred.
- Passion for customer service and overall customer success
- Demonstrated project management experience:

- Excellent verbal and written communication skills
- Business analysis and requirements gathering abilities
- Previous conflict management skills
- Project organization and presentation
- Ability to learn technology quickly through instruction and self-training
- Ability to teach adult learners new technologies and processes.
- Willingness to learn and take ownership on projects
- Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
- Experience with other time keeping systems such as Kronos, Swipe Clock, Novatime, Attendance on Demand
- Ability to travel from time to time (limited travel < 5%)

The good stuff
- Medical, Dental, Vision, HSA, FSA- effective day 1
- Basic Life, A+D, and STD
- 401K Program with matching
- Employee Stock Purchase Program
- PTO

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
- Helping customers grow by getting the most from their human capital.
- Helping our employees grow personally and professionally.
- Growing relationships in our communities that inspire goodness.
- Do all of these things in a way that grows shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.
- Embrace Change
- Lead with Integrity
- Own the Outcome
- Deliver Awesome
-

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