Agency Service Representative I

2 weeks ago


Columbus, United States Elevance Health Full time

The **Agency Service Rep I** is responsible for providing advanced customer service support to brokers selling company products via telephone or written communication. Primary duties may include, but are not limited to: + Assists agents and brokers via telephone or written communication. + Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. + Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. + Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers. + Works on special projects. **Minimum Requirements:** + Requires a high school diploma and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background. + Bilingual may be required. **Preferred Skills, Knowledge, and Experience:** + Previous health insurance industry experience preferred. + Advanced benefits, claims processing or membership knowledge preferred.



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