Account Director
1 month ago
C&W of Washington, Inc
Account Director
Redmond ,
Washington
Apply Now
Job TitleAccount DirectorJob Description SummaryThe Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility.Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines below:1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)2. Project & Development Services3. Transaction Management4. Portfolio Administration5. Portfolio and Workplace StrategyThe Account Director is typically responsible for between one and five million dollars in revenue.This position provides management across all aspects of the accounts including, but not limited to:1. Service Delivery Excellence (including innovation, best practices etc.)2. Client Experience & Relationship Management3. Talent Management and Team Development4. Financial Performance (including P&L, contract expansion / renewals etc.)Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIESObtain a thorough understanding of the client's business goals and strategies to align real estate serviceswith these objectivesImplement the overall vision, strategy and measurement metrics to the applicable service linesDevelop and maintain strong client relationshipsImplement and manage account governance processProvide disciplined contract management to meet superior delivery of all contract deliverablesIdentify existing and new opportunities for enhancing service solutions and capabilitiesAssist with risk mitigation and dispute resolution for client and C&WActively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.Develop and maintain account P&L management, profitability and overall financial performanceContribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansionEnsure quantitative and qualitative analytics and evidenced-based decision makingKEY COMPETENCIES1. Leadership2. Customer Relationship Management3. Technical Skills4. Organization Design & Management Skills5. Communication (oral and written)6. Matrix Organization / Business Partner Skills7. Presentation Skills8. Business AcumenIMPORTANT EDUCATIONBachelor's degree requiredMaster's degree or MBA preferredIMPORTANT EXPERIENCEMinimum of 7 years at management level or other similar capacityExperience in directly leading and managing teamsClient, P&L and contract management experienceExperience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration andStrategic Consulting.ADDITIONAL ELIGIBILITY QUALIFICATIONSPossess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)Skilled in financial analysis and knowledge of financial conceptsAbility to comprehend, analyze and interpret complex business documentsStrong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)WORK ENVIRONMENTThis job operates in a professional office environment. This role r
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