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Account Manager
3 months ago
Job DetailsLevelManagementJob LocationRedmond - Redmond, WARemote TypeN/APosition TypeFull TimeEducation Level4 Year DegreeSalary RangeUndisclosedTravel PercentageUp to 25%Job ShiftDayJob CategorySalesDescriptionThe position is responsible formanaging, developing and coordinating resources to support a diversified book of accounts. Additional accountabilities include, but not limited to: serves as a liaison between company, clients and employees for accounts; schedules jobs and allocates the necessary resources to address the client's request(s); completes billing, payroll and revenue reporting; maintains a consistent flow of communication with clients; consistent and accurate data entry; addresses all clients issues; and monitors quality assurance on all jobs conducted for assigned accounts.ACCOUNTABILITIES AND RESPONSIBILITIESManage various accounts; field calls and requests; serve as liaison between company and clientsMonitor the status of work being completedWork with Operations Manager and or Director of Operations at different locations on a daily basis to ensure the proper preparation of work orders and schedulingEngage clients in a positive manner via phone and e-mail regarding work performed; build client relationships and maintains client feedback database (CRM)Conduct pre and post walks consistently to monitor the quality of service delivered; quality of service needs to exceed the client's expectationsPost addition client notes to CRMMaintain client files; support regional team in handling of appointments and contactsSubmit and update client schedule notification letters; invoice clients for services performedMaintain a consistent flow of communication with clientsControl the Accounts Receivable and billing for accounts in accordance with proceduresComplete billing, payroll and revenue reporting to company standardAdminister the proper paper/electronic data flow to and from different locations and accounts and the Central Administrative OfficesCommunicate issues, concerns and questions to supervisorEXPECTED RESULTSEffectively manage multiple accounts and efficient coordinate resources to address client needsTimely and effective response to client needsConsistently monitor clients and make adjustments to ensure AR goals, invoice processing objectives and data entry standards are metExceptional mitigation of client issues and immediate resolution of service deliveryContinuous maintenance and development of relationships; alignment of efforts within the teamAdherence to all policies and proceduresQualificationsEDUCATIONAL REQUIREMENTS High School Diploma requiredAssociates Degree in Business Administration or related field preferred, Bachelors a plusEXPERIENCE REQUIREMENTS3+ years of administrative, customer service, account management and quality assurance required; collaboration with operations and creating solutions experience desiredDemonstrated ability to communicate with customers, internal and externalDemonstrated ability to manage multiple accounts and support clients with changing prioritiesAdvanced skills in Microsoft Office suite required; CRM knowledge desiredProfessional personal presentation skills; data entry skills requiredHigh level of interpersonal skills to handle sensitive and confidential situations requiredAbility to handle changing priorities, establish standards and achieve desired objectives requiredAbility to communicate verbally and in writing to all levels of the company and clientsAbility to maintain poise, tact and diplomacy requiredAbility to adjust scheduled to meet business needs
