Service Coordinator

4 weeks ago


North Tonawanda, United States Imagine Staffing Technology An Imagine Company Full time

Job Title: Service CoordinatorLocation: Tonawanda, NYHire Type: Direct HireSalary: $45k - $ 55kWork Model: OnsiteNature & Scope:Position OverviewAre you passionate about making a tangible difference in people's lives? Are you adept at coordinating services with a keen eye for detail and a heart for helping others? Look no further Our client is seeking a dedicated and dynamic Service Coordinator to join them in their mission to enhance the lives of their clients. As a Service Coordinator with them, you'll have the opportunity to collaborate closely with clients, assess their needs, and coordinate resources to ensure they receive the support they deserve. With a focus on empathy, organization, and effective communication, you'll play a pivotal role in orchestrating services that positively impact individuals and communities. If you're ready to be part of a team that values compassion, innovation, and making a meaningful difference, we invite you to apply and embark on a rewarding journey with them.Role & Responsibility:Tasks That Will Lead To Your SuccessTimely and professionally handle field service calls and issues arising from the field service visits.Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms.Assists customers with equipment and field service-related problems and offers economic solutions.Assists with warranty returns and resolution by creating Warranty Return Authorizations.Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams.Helps create and maintain role related workflows.Maintains weekly, monthly, and annual habits as scheduled.Skills & Experience:Qualifications That Will Help You ThriveTwo to five years experience in a fast-paced service or customer service type environment is a necessity. HVAC experience would be an asset.Strong PC skills, especially Word, Excel are a must.Strong communication skills, both verbal and written are required.Maintain customer service relationship through customer phone support.Initiate Service Warranty claims for processing through the service management system.Assist in the handling of the returned goods process.Create and maintain service information in the company enterprise database.Ability to think clearly and logically, analyze and problem solve.French oral and written communication skills would be an asset.#J-18808-Ljbffr

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