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Guest Enthusiasm Center Representative

3 months ago

St Paul, United States White Bear Mitsubishi Full time

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market.

This is a Full-Time position with hours of 9:30 AM - 6 PM and rotating weekends. Holidays may be required.

Benefits

Medical and Dental

Vision Insurance

Life Insurance

401k

Paid Training

Employee discounts on products and services

Responsibilities

Answer customer calls and establish follows-up with sales appointments

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

Provide customers with initial product information & direct them to the appropriate dealership resources

Follow up with leads that are not ready to make an appointment or no-show

Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Utilize CRM tracking system daily

Minimum Qualifications

At least one previous role based in strong customer service experience

Basic computer proficiency

Prompt and courteous

Enthusiastic personality

Must have strong computer skills

Willing to submit to a pre-employment background check & drug screen

Desired Qualifications

Business Development Center experience

Sales experience

Call center experience

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to apre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

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