Franchise Business Administrator

2 weeks ago

Scottsdale, United States Dutch Bros. Full time

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Being part of the Dutch Family

You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless

Dutch Bros mission statement

We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

Who we are

Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

We love people and we love OUR people Here's what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

  • Medical/Dental/Vision/Short Term Disability/Life insurances
  • Paid Sick Days
  • 401(k) plan with employer match after one year of employment
  • Education Benefit Program
  • Vacation/Floating Holidays/Paid Time Off
  • Paid Parental Leave
  • Flexible Schedule
  • Paid Volunteer Days
  • Various employee discounts
  • Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview

The Franchise Business Administrator is responsible for supporting the Franchise Ops team by obtaining, organizing, and sharing information with department leadership and Franchisees. This position also manages team projects, coordinates Franchise shop opening processes and supports the Franchise Business Coaches with tracking travel and preparing for shop visits.

Job Qualifications
  • Bachelor's degree or equivalent experience, required
  • 1 additional year of administration, operations, executive assistant, or similar experience, required
  • 1+ year of Dutch Bros leadership experience, required
  • Excellent written and verbal communication skills
  • Job may require travel, on occasion
Location Requirement:
  • This position is located in Phoenix, AZ and is required to be in office 4 days a week
Key Result Areas

Support the Franchise Business team by effectively managing essential team meetings, check-ins, system changes, and other information as it relates to the Franchise business:
  • Facilitate preparation and execution of the monthly Franchise Execution Meeting; prepare agendas with relevant content, coordinate speakers, capture notes, and ensure action items are completed
  • Manage the Franchisee Communication platform
  • Be a resource and a contact for franchisees - answer questions, connect them with the appropriate contact, capture and disseminate feedback
  • Manage, facilitate and assist in Franchisee Advisory Board meetings
  • Compile Franchise Business Reports and provide analysis on trends and outliers
Facilitate the approval process and manage the shop opening process for franchise openings:
  • Maintain reports on past, current and future shops across multiple systems and facilitate updates to VP and/or other relevant teams
  • Oversee franchise opening timeline and process; Coordinate with VP, Coach, and HQ on all opening details and tasks to ensure our opening plan is executed with precision
  • Maintain Opening Checklists to ensure all responsible parties complete tasks
  • Maintain the franchise approval to grow process, documenting the status of each franchisee and communicating with relevant stakeholders
Manage Franchise Business team weekly activities, including calendar management, travel arrangements, meeting preparation, notes and follow up correspondence:
  • Oversee the annual cadence of franchisee events and activities, ensuring the franchise team is prepared to execute all initiatives
  • Effectively manage the VP and Coaches time by coordinating their weekly calendar to ensure the efficient use of their time
  • Manage Coach travel/schedules and track Franchise visits; ensure coach is prepared for visit by compiling pre-trip reporting
  • Arrange travel and accommodations for Coach and VP, as needed
  • Other duties as assigned
Skills
  • Communication
  • Cross-Team Collaboration
  • Detail-Oriented
  • Organization
  • Problem Solving
  • Time Management
Physical Requirement:
  • Occasionally move or lift office items
  • Must be able to work in an office environment
  • Must be able to communicate in an effective manner to perform job duties
  • Vision must be good or corrected in order to perform essential job duties
  • Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
  • Ability to read and write in English in order to process paperwork and follow up on any actions necessary
  • Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment


*This position is projected to close on May 3rd, 2024, at midnight

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us

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