Retail Customer Field Service Specialist

2 months ago

Rocklin, United States Sierra Auto Fair weekends at Sierra College Full time

EVENT STAFF / CUSTOMER SERVICE JOB DESCRIPTION

***YEAR ROUND NOT a summer job***

Pay range is $17.55 to $20/hr. to start.

Sierra Auto Fair is a privately operated business that operates this community event as a fund-raiser for the Sierra College Foundation every weekend since 1997, rain or shine. This is a retail-type position as event staff for an exciting ongoing weekend business where the general public can pay a flat fee to display their cars, boats, RVs & motorcycles for sale. We are an event operations company, and this position is more about serving and interacting with people than it is about cars. We are not a car dealership or consignment lot, do not conduct test-drives, and do not have salespeople or in any way sell the vehicles It entails mostly outdoor work in the Sierra College parking lot and a small office every weekend, with a lot of walking and a large variation in duties.

As a staff member, you will perform a constant variety of activities, including:

  • Act as customer service agent for vehicle sellers dropping-off and picking-up their vehicles.
  • Set-up and take down the equipment used for the business (Signs, traffic flow devices, etc.)
  • Work on the lot as a parking attendant during vehicle arrival.
  • Open vehicles for buyers and monitor their inspections of the for sale by owner vehicles displayed at the event.     Complete minimal data entry work on computers.
  • Maintain the premises inside and out and complete task checklists along with the rest of the staff.
  • Monitor, observe, and report activity on the lot on foot and via bicycle to help ensure vehicles remain safe.
  • Learn and consistently utilize instructed sales techniques to help people who inquire about selling their vehicles understand why the Auto Fair is the fastest, easiest, safest, & superior way to sell their Auto, Boat, RV, or Cycle.
  • Find gratification in an optimal customer experience We dont stop short of excellence here

WORK IS 99% OUTDOORS

QUALIFICATIONS

  • Exceptional people-skills: Bring a personal, friendly touch with a smile to customers.
  • Willingness to learn and consistently utilize specified sales and customer satisfaction techniques.
  • Responsible, reliable, self-disciplined, and self-motivated yet a team player.
  • Willing and able to demonstrate assertiveness in a cordial manner when necessary.
  • Works well within existing policy and procedures but has aptitude for problem solving.
  • Valid drivers license with an acceptable record.-Be able to ride a bicycle.
  • Meet a minimum lifting ability and other physical requirements of the job.
  • Maintain a neat & professional appearance that visually instills trust with our customers.
  • Pass a background check and drug testing.-Adapt to, keep up with, and hustle in a fun and rapidly changing and often fastpaced on-demand environment, in the heat of summer, rain of winter, and everything in between.
  • Must be available most Fri.PM /Sat./Sun. on a year-round basis. (Note: Some planned time off is available, but regularly scheduled weekend activities or obligations, such as playing weekend sports, typically are not compatible.)

***NOT a summer only job***

**Please be sure you have read the above carefully before applying.**

Pay range is $17.55 to $20/hr. to start.

Salary offer will depend on experience and qualifications.

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