Customer Service Representative

2 weeks ago

Marietta, United States Mrplumberatlanta Full time

** Customer Service Representative**

**Job Category****:** Call Center **Requisition Number****:** CUSTO01662 Showing 1 location **Job Details**

**Description**

**Position Description:**

The ideal CSR candidate will provide exceptional customer service at all times to existing and potential customers by answering calls in a call center environment while simultaneously using a computerized system for tracking information, and/or troubleshooting. Communicate with customers via telephone to provide information about products and services. Schedule service appointments and update accounts.

The prospective candidate must possess working knowledge of principles and processes for providing excellent customer service, including but not limited to assessing customer needs, meeting quality standards for service, good communication skills, and evaluation of customer satisfaction.

* Successfully handle high volume inbound customer service calls

* Making/handling high volume of outbound calls

* Respond to e-mail inquiries

* Receive and record completed work orders from field technicians

* Expedite unresolved customer grievances to designated departments for further investigation

* Maintain accurate customer information and scheduled appointment details

* Actively promote and sell new or additional services or products when applicable.

**Position Requirements:**

* High School Diploma or GED preferred

* Call center experience, preferably in HVAC, Plumbing or related industry

* Basic computer proficiency, particularly with Microsoft applications

* Experience with Service Titan is a plus.

* Telemarketing experience is a plus.

* Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.

* Must be able to work evenings and weekends if need be

The position is a non-exempt, full-time position i.e. 40 hours per weekMonday through Friday and (rotating Saturdays).

Coolray offers a competitive benefits and compensation package.

Drug-Free Workplace and Equal Opportunity Employer.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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