Customer Service Representative

2 weeks ago

Marietta, United States Ed Voyles Automotive Group Full time
Job DescriptionJob Description

Ed Voyles Collision Center is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our Customer Service Relations team, you will play a crucial role in ensuring exceptional customer experiences.

Position: Customer Service Representative
Location: Marietta, GA
Type: Full-time

Responsibilities:

  1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat.
  2. Issue Resolution: Effectively address customer inquiries, concerns, and resolve issues to ensure customer satisfaction.
  3. Product Knowledge: Develop a deep understanding of our products and services to accurately assist customers.
  4. Order Processing: Handle order entries, tracking, and processing in a timely and accurate manner.
  5. Communication: Maintain clear and professional communication with customers, colleagues, and other departments.
  6. Documentation: Accurately document customer interactions and transactions in the CRM system.
  7. Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement.

Requirements:

  1. Excellent Communication Skills: Strong verbal and written communication skills.
  2. Customer-Focused: Passion for providing exceptional customer service and building positive relationships.
  3. Problem-Solving: Ability to analyze and solve customer issues efficiently.
  4. Team Player: Collaborate with team members to achieve collective goals.
  5. Multitasking: Handle multiple tasks and prioritize effectively in a fast-paced environment.
  6. Adaptability: Ability to adapt to changing processes and procedures.

Qualifications:

  1. High School Diploma/GED; Bachelor's degree is a plus.
  2. Previous customer service experience is preferred.
  3. Familiarity with CRM software is advantageous.
  4. Proficient in MS Office applications.

Benefits:

  • Competitive pay
  • Health, dental, and vision insurance
  • 401(k) plan
  • Paid time off
  • Professional development opportunities

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we invite you to apply. Join our team and be a part of a company that values its employees and is dedicated to customer satisfaction.

Voyles Automotive is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

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