Customer Service Representative
2 weeks ago
Job Description:
- Believe in the Gilstrap’s Vision
- Greet customers
- Work well with management and team
- Answer phones, direct calls, take and deliver messages as needed
- Monitor incoming emails and answer or forward as required
- Schedule appointments
- Obtain and process payments
- Responsible for delivering exceptional customer service while interacting with co-workers, customers and vendors
- Copy, update, and organize various office documents; complete data entry as needed
- Documenting customer information and call/written history information accurately for future reference
- Prepare and process work orders and other paperwork
- Be able to answer inquiries and resolve problems
- Create and maintain customers account services
- Communicates with management, office personnel, fellow specialists to ensure top quality of service
- Discover needed services and present to customer
- Other duties assigned
- Ensure an organized, clean, and tidy work-space
Ideal Candidate:
- High school diploma or GED equivalent
- Self-motivated
- Organization and planning skills
- Work management and prioritizing skills
- Critical Thinking
- Strong verbal and written communication skills
- Excellent customer service skills
- Problem solving ability
- Attention to detail and work independently
- Dependable and adaptable to operate within a fast-paced work environment
- Fast and proficient typist
- Previous office experience and understanding of office procedures and process a major plus
- Computer literate; proficient using Microsoft Office
- Be able to pass background check
What we offer:
Training
Opportunities for advancement
Medical, dental and vision coverage
Short/long-term Disability and Life Insurance
Paid time off
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