Customer Service Rep II

3 months ago

Baltimore, United States Scientific Games Full time

**Customer Service Rep II**

Baltimore, Maryland **Lottery:**

Lottery games are one of the biggest consumer products on the planet and Scientific Games is the worlds largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.

Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.

We are looking for employees interested in helping Scientific Games strengthen our position as the worlds foremost leader in lottery products and services.

**Position Summary**

**Position Summary:**

The Tel-Sell Representative (TSR) is the direct source of Instant ticket sales for the Maryland Lottery. The Tel-Sell Representative is responsible for placing automatic instant lottery ticket orders and contacting assigned Lottery retailers and sales reps, via telephone, or e-mail if needed. The TSR also handles Lottery related questions and/or problems that they may encounter, which results in maximizing sales of tickets through professional and sales techniques.

**Job Functions:**

* Orders for each retailer within assigned call list on a regular cycle to ensure that each retailer has enough inventory on a weekly basis

* Coordinates all activities with Tel-Sell Manager

* Provides information about new and existing games and promotions

* Ability to maintain associated call levels in a fast paced environment

* Maximize the Retailers sales of their instant ticket product through marketing while providing a professional level of customer service

* Access appropriate computer screens and input of sales orders with accuracy

* Maintain a positive working relationship with Lottery retailers and their designees

* Provide regular and consistent feedback from Lottery retailers to management to share retailer suggestions, ideas, and questions in a timely fashion

* Establish and maintain a positive and productive working relationship with District Sales Representatives (DSRs)

* Ability to meet sales and personal goals set by management

* Ability to respond to incoming calls and e-mails from Lottery retailers, while resolving their problems and questions as they relate to the instant ticket product

* Ensure all calls and e-mails from retailers and DSRs receive complete attention and thorough follow-up.

* Ability to comply with all safety rules as designated

* Ability to have a flexible schedule up to and including overtime

* Ability to train new employees, as designated

**Job Level Description**

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

**Position Requirements/Qualifications:**

* High School Diploma or equivalent

**Skills/Abilities:**

* Excellent customer service skills

* Ability to develop and maintain positive working relationships

* Maintain a working knowledge of all products offered by the Maryland Lottery.

* Maintain core customer service etiquette

* Ability to maintain satisfactory work performance.

* Ability to work in a team environment

* Ability to communicate with all levels of management and customers

* Ability to quickly learn and understand new technologies

* Ability to maintain confidential information

* Ability to work in a team-office environment

* Ability to work remotely from home if needed

* Ability to operate office equipment, but not limited to, personal computer and telephone

* Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described

**Physical Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

**Work Conditions**

Scientific Games Corporation and its affiliates (collectively, SG) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If youd like more information, please click on this link:

At Scientific Games, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.

Join us and lets make games

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