Key Account Analyst

3 weeks ago

Louisville, United States Biery Full time

The Key Account Analyst is responsible for maintaining a positive relationship with our customers by answering questions, solving problems, and handling complaints. This position is responsible for managing the order-to-cash cycle from efficient order receipt to on-time, on-quantity, and on-quality delivery using Enterprise 21, Microsoft Excel, and various proprietary systems. The ideal candidate will be able to anticipate potential issues and facilitate their resolution. This will require strong communication skills to gather and disseminate pertinent information both within and outside of the organization.

Main Responsibilities:

Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Finance, Supply Chain, Warehouses, and Customers) until the orders are delivered to the customers.

  • Maximize on-time shipping, delivery, and fill rates.
  • Process orders using Enterprise 21 Order Management.
  • Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners.
  • Create reports and analyses to support internal and external customers as needed.
  • Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries.
  • Facilitate returns, credit, and claims processes.
  • Collaborate with Accounting in the resolution of invoicing issues
  • Initiate and support continuous process improvement.
Who we are looking for:
  • Three plus (3+) years of experience in customer service in the consumer goods industry, preferably in food & beverage
  • Excellent written and verbal communication skills
  • Experience with EDI a plus
  • Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook)
  • Well-organized with high attention to detail
  • Ability to work well in a group and independently
  • Strong follow-up skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Ability to set priorities and solve problems


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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