Customer Service Representative
2 weeks ago
About the Role:
Join us and make a difference in the lives of people with disabilities, chronic illnesses, and long-term health conditions. As a Consumer Support Representative, youll be empowering individuals to direct their own care and live independently. Were looking for compassionate and results-driven candidates ready to thrive in a fast-paced, consumer-focused environment.
What Youll Do:
- Respond to inbound and outbound call inquiries.
- Proactively follow up with consumers through outbound calls.
- Provide friendly, professional, and timely responses to inquiries.
- Assist individuals with disabilities and handle support tickets and administrative tasks.
- Document calls, questions, complaints, and mailed inquiries accurately.
- Maintain records for audit and internal control purposes.
- Route mail, manage email, and perform other administrative duties as needed.
- Learn and understand program rules to ensure effective customer service.
- Develop strong knowledge of the necessary operating platforms.
What Were Looking For:
- High school diploma or GED.
- Strong verbal and written communication skills.
- Ability to read and interpret business literature, journals, technical procedures, and regulations.
- Proven ability to work effectively with individuals with disabilities.
- Strong troubleshooting and problem-solving abilities.
- Exceptional documentation and organizational skills.
Schedule:
This program runs Mon - Sat, 8a-8p, so varied shifts will be offered.
Orientation and the first few weeks of training will be fully remote. Equipment will be provided.
The office is opening mid January. - MUST be open to a hybrid schedule.
Why Join Us?
Were passionate about helping people achieve independent living Our supportive work culture is built on compassion, excellence, and a drive to exceed customer expectations. This is your opportunity to contribute to meaningful work while building your career in a dynamic environment.
Compensation & Benefits:
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
- Employee Assistance Program and more
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