Training Specialist

2 weeks ago

Lubbock, United States Hilltop Holdings Full time
Job Description

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more

The Retail Systems Training Specialist works closely with the Training Manager to design and deliver training initiatives for retail related roles and systems. Responsibilities include planning, developing, scheduling, delivering, and evaluating the company's training programs that target both new and existing employees with their ongoing career development.

Responsibilities

  • Delivers interactive training sessions and encourages learner involvement and application utilizing a variety of online and classroom environments for skills based training primarily in lending banking roles (i.e. lender, lending assistant, credit analyst, special assets, etc).
  • Develops or obtains packaged training materials, purchases and implements new employee training programs and assists Training Manager in designing and conducting management training sessions.
  • Prepares the training facility, materials, learning aides, equipment, and remote delivery methods as necessary.
  • Creates and communicates training schedules with employees and managers.
  • Updates and maintains employee training records.
  • Utilizes feedback to evaluate training programs' effectiveness, identifies training gaps, and recommends revisions to training curriculum, design, delivery methods, and the development of new programs.
  • Maintains current knowledge of updated company products/services, management needs, and emerging training methods and technologies.
  • Promotes the organization's philosophy and values; ensures quality in all areas; and encourages teamwork by coaching and providing support in the department and throughout the organization.
  • Travels to facilitate training in other locations, as needed.
  • Performs other duties or special projects as assigned.
Qualifications
  • Bachelor's degree or equivalent work experience required.
  • 2+ years banking experience working as a teller and customer service representative (i.e. opening new accounts). Previous supervisory or training experience strongly preferred.
  • Must have good knowledge of banking systems, regulations, policies, and procedures.
  • Basic knowledge of the principles, training methods, and techniques used in adult education strongly preferred.
  • Ability to express ideas clearly, confidently, and effectively in both verbal and written communication to managers and employees.
  • Strong interpersonal and presentation skills with the ability to convey technical information in a user friendly manner.
  • Excellent PC skills, including PowerPoint, Word, Excel, Publisher, and database software. Knowledge of MS SharePoint is a plus.
  • Excellent analytical, organizational, leadership, public speaking and problem-solving skills.
  • Must be able to exercise confidentiality and discretionary judgment.
  • Must have the ability to travel, as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about.

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