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Minneapolis, United States Hennepin County Medical Center Full timeHennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...
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Patient Services Coordinator Ambulatory I
2 months ago
Minneapolis, United States Hennepin County Medical Center Full timeHennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...
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Patient Services Coordinator Ambulatory I
2 months ago
Minneapolis, United States Hennepin County Medical Center Full timeHennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...
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Patient Services Coordinator Ambulatory I
2 months ago
Minneapolis, United States Hennepin County Medical Center Full timeHennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...
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Patient Service Coordinator Ambulatory I
2 months ago
Minneapolis, United States Hennepin County Medical Center Full timeHennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...
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Patient Service Coordinator Ambulatory II
3 weeks ago
Minneapolis, United States Hennepin County Medical Center Full timeHennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...
Patient Services Coordinator Ambulatory I
2 months ago
Job Description - Patient Services Coordinator Ambulatory I - FOH, CSC Front Desk (241362)
Patient Services Coordinator Ambulatory I - FOH, CSC Front Desk (241362)
SUMMARY
We are currently seeking a PSC Ambulatory I-FOH to join our CSC Front Desk team. This full-time role will primarily work on-site (SHIFT: Days).
Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers, and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening, and weekend hours.
RESPONSIBILITIES
Welcomes patients and guests in a friendly manner, following the 'I am Welcomed' standard workflow
Provides navigation assistance to all patients and guests
Utilizes the electronic health record accurately and efficiently to perform various functions
Ensures personal workspace and patient waiting areas are neat and sanitized
Responsible for handling patient financial transactions
Promotes the organization and assists in maintaining clinic efficiency
Check-out patients
Provide scheduling support for contracted providers and specialty departments
Provide support for providers with requests and urgent needs
Manages special patient needs upon request
Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA and urgency of the message
Receives and creates encounters for medical forms and delivers them to the clinical team
Assist with processing time-sensitive patient needs
Perform other duties as assigned
QUALIFICATIONS
Minimum Qualifications:
High School Diploma or equivalent
At least one year of experience in a related field and/or six months of Front of House experience
One year of customer service experience
Preferred Qualifications:
Ability to work effectively with diverse backgrounds
Ability to work in a fast-paced environment and respond to shifting priorities
Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
Knowledge/ Skills/ Abilities:
6 months of previous HHS experience
Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in a similar clinic/ambulatory healthcare environment
Certification from HFMA, NAHAM, or HBI Patient Access Certification
Experience with Electronic Health Records (EHR) – Epic experience preferred
Understanding of medical terminology
Experience with different payers/insurance requirements
Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
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